Operations Manager

RecruitMyMom; Noordhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury touring company in Noordhoek, South Africa, seeks a dynamic Operations Manager. This role involves overseeing operations staff, managing fleet vehicles, and coordinating events, ensuring the highest service standards are met. The ideal candidate will have excellent leadership skills, be detail-oriented, and have knowledge of the Cape Town area. The position offers a full-time salary of R50,000 per month with permanent in-office hours from Monday to Friday, including occasional weekends if necessary.

Qualifications

• In-depth knowledge of Cape Town and its surrounds.
• Exceptional organizational and multitasking abilities.
• Experience in budgeting, forecasting, and financial management.

Responsibilities

• Oversee and manage operational staff to ensure seamless tours.
• Coordinate and oversee logistics for on-site events.
• Conduct weekly meetings with the Store Manager for updates.

Skills

Leadership

Organizational skills

Problem-solving

Time management

Communication skills

Interpersonal skills

Job description

Noordhoek, South Africa | Posted on 09/01/2026

A luxury touring company requires a highly organised and dynamic Operations Manager to ensure seamless tour operations. This role is similar to a luxury lodge management position, requiring oversight of multiple moving parts, including managing operations staff, freelance guides, fleet vehicles, and an on‑site event space. The ideal candidate will be a strong leader, detail‑oriented, and capable of maintaining the highest standards of service and efficiency. Permanent, full‑time hours Monday to Friday in‑office, R50 000 per month. Occasional requirement to work on a weekend if the business requires.

Responsibilities

Operations Management

• Oversee and manage the Store Manager and assistants to ensure the store is fully stocked, all equipment is tour‑ready, and operations run seamlessly.
• Ensure HQ is always guest‑ready and maintained to the highest standards.
• Continuously improve and implement operational systems and processes for efficiency.

Storeroom & Equipment Management

• Ensure all touring equipment is in perfect condition and meets company standards.
• Oversee store organisation, cleanliness, and inventory management.
• Maintain fully packed gourmet pantries ready for last‑minute tours.
• Coordinate equipment repairs and procurement with final approval from senior management.
• Build and maintain strong relationships with suppliers while sourcing new onboard offerings.
• Conduct monthly stock takes with the Store Manager and submit reports by month‑end.

Fleet Management

• Track vehicle services, licences, and maintenance, ensuring all company vehicles are always tour‑ready.
• Ensure the Store Manager handles vehicle servicing and bookings on time.

Guide Management

• Oversee the Guide Logistics Coordinator.
• Work closely with the Guide Manager to support and develop guides, ensuring they are well‑trained, happy, and continuously improving their skills.
• Manage guide recruitment, onboarding, and scheduling to ensure the core team has guides allocated six months in advance.
• Organise one group training session per quarter and four guide check‑ins per month.
• Ensure guides have appropriate and well‑maintained uniforms.

Event Management

• Coordinate and oversee logistics for Beach Club setups and small on‑site events.
• Manage the preparation and execution of client and in‑house events at the event space.
• Plan and oversee on‑site marketing events, ensuring a flawless execution that elevates brand presence.

Meetings & Reporting

• Conduct weekly one‑on‑one meetings with the Store Manager to review workload and tour readiness.
• Hold weekly check‑ins with the Founder to report on operational matters and updates to ensure all guides and vehicles are correctly allocated for tours.

Requirements

Qualifications

• In‑depth knowledge of Cape Town and its surrounds.
• Highly computer literate with strong administrative skills.
• Exceptional organisational and multitasking abilities.
• Dependable, diligent, and detail‑oriented.
• Strong problem‑solving skills, adaptability, and ability to perform under pressure.
• Excellent leadership and interpersonal skills.
• Effective time management and scheduling abilities.
• Experience in budgeting, forecasting, and financial management.
• Strong project management skills with a track record of implementing systems and processes.
• Confident decision‑maker with the ability to stand by well‑considered choices.
• Team player with a collaborative mindset.
• Willingness to get involved in all aspects of operations when needed.

Who you are

• Professional and sophisticated with a keen eye for detail.
• Thrive under pressure and take pride in problem‑solving.
• A natural relationship builder with strong communication skills.
• Open‑minded, intuitive, and highly self‑motivated.
• Passionate about the travel and tourism industry, always seeking ways to enhance guest experiences.
• Flexible in approach to working hours, systems, and responsibilities.
• Quick learner, adaptable, and committed to making a difference.