Onsite Cape Town Customer Service Lead — Growth & Impact

TTEC; Wes-Kaap; On-site; ZAR 180 000 - 280 000; Full time

Job summary

A leading customer service company in Cape Town is seeking a dedicated Lead Associate to enhance the customer experience. In this role, you will resolve complex customer inquiries, utilizing your experience in customer service to build trust and provide effective solutions. The position offers career development, a supportive environment, and a competitive benefits package, including health and wellness incentives. Join a dynamic global team and make a positive impact.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• 2+ years of customer service experience in BPO or hospitality sector.
• Comfortable with decision making and researching solutions.
• Ability to effectively build customer relationships.

Responsibilities

• Resolve escalated or complex calls from customers.
• Research and provide effective solutions to customer issues.
• Build trust and enthusiasm with customers during communications.

Skills

Customer service experience

Problem-solving skills

Communication skills

Organizational skills

Compassionate demeanor

Education

High school diploma

Job description

A leading customer service company in Cape Town is seeking a dedicated Lead Associate to enhance the customer experience. In this role, you will resolve complex customer inquiries, utilizing your experience in customer service to build trust and provide effective solutions. The position offers career development, a supportive environment, and a competitive benefits package, including health and wellness incentives. Join a dynamic global team and make a positive impact.