Online Call Center Jobs - Flexible Hours (Work from Home)

Mashreq Bank; South Africa; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is seeking enthusiastic individuals for a remote Online Call Center position. This role involves providing exceptional customer service via phone, email, or chat. Candidates should possess strong communication skills and basic computer literacy. Flexible hours and both part-time and full-time shifts are available, along with opportunities for professional development and performance incentives.

Benefits

Work from home with flexible hours

Competitive compensation with performance incentives

Professional training and development opportunities

Supportive team environment

Opportunity for career growth

Qualifications

• Previous experience in customer service or call center operations preferred.
• Freshers with strong communication skills encouraged to apply.

Responsibilities

• Respond promptly to customer inquiries through calls, emails, and online chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining professionalism.
• Document all customer interactions accurately in company databases.
• Identify opportunities to upsell or cross-sell services.
• Collaborate with team members and supervisors to improve service quality.

Skills

Excellent communication skills in English (verbal and written)

Strong interpersonal and customer service skills

Basic computer literacy

Ability to multitask and manage time effectively

Problem-solving skills with attention to detail

Tools

MS Office

Online communication tools

Job description

Job Summary

Progressive Technology is seeking enthusiastic and customer-oriented individuals to join our Online Call Center team. This is a work-from-home opportunity offering flexible hours, ideal for candidates looking to balance professional and personal commitments. The role focuses on delivering exceptional customer service, handling inquiries, and providing accurate solutions to clients via phone, email, or chat.

Key Responsibilities

• Respond promptly to customer inquiries through calls, emails, and online chat.

• Provide accurate information regarding products, services, policies, and procedures.

• Resolve customer issues efficiently while maintaining a positive and professional demeanor.

• Document all customer interactions accurately in company databases.

• Identify opportunities to upsell or cross-sell services when appropriate.

• Collaborate with team members and supervisors to improve service quality.

• Maintain up-to-date knowledge of company offerings and promotions.

Required Skills and Qualifications

• Excellent communication skills in English (verbal and written).

• Strong interpersonal and customer service skills.

• Basic computer literacy, including familiarity with MS Office and online communication tools.

• Ability to multitask and manage time effectively in a remote environment.

• Problem-solving skills with attention to detail.

Experience

• Previous experience in customer service or call center operations is preferred but not mandatory.

• Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

• Flexible work hours to suit personal schedules.

• Part-time and full-time shifts available.

• Weekend and evening shift options offered.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles.

• Ability to handle challenging customer interactions calmly and professionally.

• Quick learner with adaptability to changing tools and processes.

• Self-motivated with the ability to work independently from home.

• Reliable internet connection and a quiet workspace for remote work.

Benefits

• Work from the comfort of your home with flexible hours.

• Competitive compensation with performance incentives.

• Professional training and development opportunities.

• Supportive team environment and career growth potential.

• Opportunity to gain valuable experience in a leading tech-driven organization.

Why Join Progressive Technology

• Be part of a company committed to innovation, customer satisfaction, and employee development.

• Enjoy the flexibility of remote work while contributing to impactful projects.

• Thrive in a supportive environment that values your growth and success.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their communication skills and suitability for the role to us. Shortlisted candidates will be contacted for an online interview.