Omnichannel Customer Support Specialist

Yuppiechef.Com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading kitchenware retailer in Cape Town is looking for a dedicated Customer Service Representative. The role involves managing customer expectations across various channels and collaborating with teams to ensure efficient order fulfillment. Ideal candidates bring customer service experience and a proactive attitude towards problem-solving. The role includes competitive benefits, including bonuses and flexible work arrangements.

Benefits

Medical Aid contributions

Retirement Annuity

17 days annual leave

Staff discount on products

Quarterly bonuses

Qualifications

• 2+ years experience in a customer-facing environment.
• Strong IT skills and comfort with various software packages.
• Ability to manage time and priorities effectively.

Responsibilities

• Manage customer expectations and concerns through multiple channels.
• Collaborate with store teams to support omnichannel offerings.
• Ensure customer orders are fulfilled efficiently.

Skills

Customer service skills

Collaboration

Problem-solving

Proactive attitude

Adaptability

Education

Matric Certificate

Tools

Customer relationship management software

Job description

A leading kitchenware retailer in Cape Town is looking for a dedicated Customer Service Representative. The role involves managing customer expectations across various channels and collaborating with teams to ensure efficient order fulfillment. Ideal candidates bring customer service experience and a proactive attitude towards problem-solving. The role includes competitive benefits, including bonuses and flexible work arrangements.