NetSuite Support Engineer: Troubleshoot, Train & Optimize ERP

United Exports; Paarl; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading export company in Paarl is seeking a NetSuite Support Specialist to provide first-line and second-line support for NetSuite users. The role involves troubleshooting issues, delivering user training, and maintaining system documentation. The ideal candidate has 3–5 years of experience with NetSuite ERP and a strong understanding of business processes. This position offers opportunities for continuous improvement and user engagement.

Qualifications

• Minimum 3–5 years of experience in supporting NetSuite ERP systems.
• Experience in troubleshooting, user support, and training within an ERP environment.
• Familiarity with NetSuite SuiteAnalytics and SuiteScript is advantageous.

Responsibilities

• Provide effective first- and second-line NetSuite support.
• Deliver user training to improve system adoption and productivity.
• Maintain accurate system documentation, workflows, and SOPs.
• Monitor system usage to detect and address recurring issues.

Skills

NetSuite ERP proficiency

System troubleshooting

User training

Business process understanding

Analytical skills

Education

Tertiary qualification in IT or Business Information Systems

Job description

A leading export company in Paarl is seeking a NetSuite Support Specialist to provide first-line and second-line support for NetSuite users. The role involves troubleshooting issues, delivering user training, and maintaining system documentation. The ideal candidate has 3–5 years of experience with NetSuite ERP and a strong understanding of business processes. This position offers opportunities for continuous improvement and user engagement.