National Retail Operations Manager

The Legends Agency; Pretoria; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading retail operations company is seeking a dynamic National Retail Operations Manager focused on driving excellence across all stores. This hands-on role requires 8 to 10 years of senior multi-site retail leadership experience and offers a clear path to future executive roles. Responsibilities include coaching teams, leading operational performance, and managing compliance. Ideal for resilient leaders with a Bachelor's Degree and a knack for data-driven insights. Join us to take your retail career to the next level!

Qualifications

• 8 to 10 years of senior multi-site retail leadership experience.
• Proven ability to lead from the ground and inspire excellence.
• Willingness to travel and work flexibly.

Responsibilities

• Drive retail operations across all stores nationally.
• Coach and support Area Managers and store teams.
• Lead SOP implementation and compliance.
• Oversee lease portfolio and support commercial negotiations.
• Project manage new store launches and refurbishments.

Skills

Senior multi-site retail leadership

Lease management

Compliance skills

Stakeholder management

Data-driven insights

Education

Bachelor's Degree

Postgraduate advantageous

Job description

About the job National Retail Operations Manager

National Retail Operations Manager
Gauteng | National Travel | On-Site | Strategic Successor Role

Ready to lead a national retail footprint and be groomed for executive leadership?

We are looking for a dynamic and experienced National Retail Operations Manager who thrives in fast-paced environments and leads from the front. This is a rare opportunity to step into a key leadership role that not only drives daily retail operations but is also positioned as the second-in-command to the Chief Retail Officer with a clear path toward future Head of Retail leadership.

You will take full ownership of operational performance across all stores, ensuring excellence in execution, customer experience, compliance, and team development. From managing Area Managers to rolling up your sleeves in-store, you will be central to translating high-level strategy into operational success.

What you will do:

• Drive retail operations across all stores nationally
• Coach and support Area Managers and store teams
• Lead SOP implementation, shrinkage management, and compliance
• Oversee lease portfolio and support commercial negotiations
• Project manage new store launches and refurbishments
• Partner with HR, Finance, Planning, and other key departments
• Provide data-driven insights to executive leadership

What we are looking for:

• 8 to 10 years of senior multi-site retail leadership experience
• Strong lease management, compliance, and stakeholder skills
• Proven ability to lead from the ground and inspire excellence
• Bachelors Degree required; postgraduate advantageous
• Willingness to travel and work flexibly

This is not a desk-bound role it is for a hands-on, resilient leader who excels at balancing operational urgency with long-term planning.

This is your chance to take your national retail experience to the next level and step into a business-critical leadership role.