Mortgage Lending Support Specialist - KYC

CBC Recruitment Solutions; Noordwes; On-site; ZAR 641 000 - 761 000; Full time

Job summary

A recognized recruitment firm in South Africa is seeking a Lending Support Administrator. The candidate will manage digital banking mortgage customer requests, ensuring compliance with KYC regulations and acting as a subject matter expert. The ideal candidate is proficient in Microsoft Word and Excel, has a strong focus on customer service, and the ability to adapt to changing work demands. The position offers a salary between £27,000 to £32,000 plus bonuses and benefits.

Qualifications

• Proficient in Microsoft Word and Excel.
• Knowledge of KYC and CDD regulations.
• Ability to work flexibly and adapt to changing priorities.

Responsibilities

• Authorize work via ‘four-eye’ checking across all processes.
• Record and rectify any errors found while checking.
• Train and provide direction to help the team achieve goals.
• Model customer service by addressing enquiries promptly.
• Ensure adherence to Customer Due Diligence (KYC/KYB).
• Point of contact for team on customer enquiries.
• Recommend improvements in business processes.

Skills

Customer service

Attention to detail

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

A recognized recruitment firm in South Africa is seeking a Lending Support Administrator. The candidate will manage digital banking mortgage customer requests, ensuring compliance with KYC regulations and acting as a subject matter expert. The ideal candidate is proficient in Microsoft Word and Excel, has a strong focus on customer service, and the ability to adapt to changing work demands. The position offers a salary between £27,000 to £32,000 plus bonuses and benefits.