Mobile Field Support Engineer - Shrewsbury Telford

DXC Technology Inc.; Kariega; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology solutions provider is looking for a field-based technician to support hardware maintenance at branch locations. The role involves troubleshooting devices, managing stock and assets, and requires a valid driving license. Candidates should have familiarity with Point of Sale devices and troubleshooting skills. In return, a competitive compensation package and benefits, including a pension scheme and healthcare, are offered. Successful candidates may also work weekends as part of a rota.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology, groceries, travel

Qualifications

• Clean & valid manual UK Driving License is essential.
• Availability to work away from home if required.
• Awareness of Payment Card Industry (PCI) compliance would be desirable.

Responsibilities

• Device and connectivity troubleshooting.
• Device imaging and configuring.
• Device swap outs and connectivity cabling.
• Device installs, moves, decommissions.
• Device stock control and asset management.

Skills

Previous experience in a similar role

Familiarity with Point of Sale devices

Proven troubleshooting skills

Good customer-focus & communication skills

Knowledge of Windows operating system

Tools

Cielo and Microsoft tablets

Lenovo and Dell Desktops and Laptops

KVM switches

Routers

Job description

Job Description:

This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

Role Responsibilities

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi‑Fi
• Device installs, moves, decommissions
• Device stock control and asset management
• Proactive maintenance, user familiarization and guidance
• Cable management
• Smart hands and eyes
• Liaison with other support teams

Essential Skills/Experience

• Previous experience in a similar role
• Familiarity with Point of Sale devices
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance – printers, scanners
• Be SLA focused and familiar with call management products
• Familiarity with support procedures, scripts, and processes
• Proven troubleshooting skills
• Awareness of Payment Card Industry (PCI) compliance would be desirable
• Valid UK Driver’s License - Vehicle supplied

Good customer-focus & communication skills.

Availability to work away from Home if required.

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives

Still reading? We’d love to hear from you — apply today.

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