Medical Receptionist - to start January 2026

HR Genie; Alberton; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A healthcare provider in Alberton seeks a Medical Receptionist to warmly receive patients, accurately capture their details, and process payments. The ideal candidate should have Grade 12 education, customer service skills, and experience in a high-pressure medical setting. This role requires excellent communication and the ability to handle inquiries efficiently. Interested applicants are encouraged to join a supportive team that values compassion and teamwork.

Benefits

Comprehensive onboarding and support

Collaborative environment

Competitive salary package

Training and development opportunities

Qualifications

• 2 - 3 years’ experience in a professional high-pressure environment.
• Knowledge of medical aid and PMB rules is beneficial.
• Knowledge of POPI Act regulations for healthcare is beneficial.
• Own reliable transport is non-negotiable.

Responsibilities

• Acknowledge patients warmly and capture information accurately.
• Process payments and handle telephonic inquiries.
• Work with the Radiography Team and ensure workflow efficiency.
• Participate in staff meetings for improvements.

Skills

Communication

Customer Service

Empathy

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SUMMARY

Receiving patients, capture and update personal details, providing quotations, receiving payments

POSITION INFO

Job Title : Medical Receptionist

Location: Alberton

OUR VALUES

Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?

Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast‑paced, supportive environment where teamwork and compassion are at the heart of everything we do.

WE OFFER

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Receptionist in a radiology reception environment includes :

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co‑payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

MINIMUM REQUIREMENTS

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years’ experience in a professional high‑pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non‑negotiable

MAIN RESPONSIBILITIES

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co‑payments / short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk‑in or in‑hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries / diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings / small group meetings and make suggestions for improvement

Hours of Work :

Shift rotation on a weekly basis :

07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Weekend Overtime – every 4th weekend :

Sat : 08h00 – 18h00 (time off given the morning and OT payment for afternoon).

Sun : 08h00 – 18h00 (paid as OT)

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

WHY CHOOSE US?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands‑on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open‑door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

Ready to make a difference? Apply today to become part of a team that cares about your success and

well-being.

Kindly note

We will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.