Manager Despatch

Premier; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading food distribution company in Cape Town is seeking a Dispatch Manager to ensure timely deliveries and efficient dispatch operations. The successful candidate will lead a team, manage delivery logistics, and maintain cost efficiency. Strong experience in restaurant management and leadership is essential for optimizing dispatch processes. The role requires excellent communication skills and the ability to make data-driven decisions for continuous improvement.

Qualifications

• Experience managing a dispatch team in a fast-paced environment.
• Strong leadership skills with proven team management capabilities.
• Excellent communication and organizational skills.

Responsibilities

• Ensure OTIF deliveries by managing loading of vehicles.
• Recruit, train, and supervise dispatch team.
• Prevent waste through proper stock management and adherence to SOPs.
• Improve dispatch efficiencies and maintain operational controls.

Skills

Restaurant Experience

Customer Service

Employee Evaluation

Management Experience

Math

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Mentoring

Supervising Experience

Restaurant Management

Job description

Job Description

Ensure and support OTIF deliveries by ensuring that vehicles are loaded in full and on-time with quality products according to the customer requirements and pipeline.

To ensure cost effective bakery deliveries through loading of the vehicles with the correct capacity per route through:

• Communication of the same with dispatch staff and suppliers (if needed)
• Ensuring adherence to utilization of the DRM / vehicle route allocation list received
• Managing exceptions in line with the DRM SOPs with the transport manager.

Prevent waste due to poor stock management through correct stock rotation as per the dispatch SOP and food safety standards.

To ensure a high performing dispatch team through the recruitment, training, coaching and supervision of the team responsible to dispatch good quality products on-time and in full in line with Premier Way.

Improve dispatch efficiencies and reduce costs by ensuring good operational process controls are in place for the:

• Prevention of theft and damages
• Proper crate controls and reconciliations
• Completion of daily Off loads and returns reconciliations.

Daily collation of the dispatch loading requirements to inform the production schedule according to the site SOPs and process checklists/controls.

Ensure timeous and fact-based management decision making through the collection analysis and reporting of dispatch performance against agreed budget and cost parameters in order to ensure continuous improvement in collaboration with the dispatch team and relevant stakeholders.

Required Experience

Manager

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

Employment Type

Full-Time

Experience

years

Vacancy

1