Manager : Business Development And Customer Experience

Office Of The Valuer-General; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A public service organization in Gauteng, Pretoria is seeking a Manager for Business Development and Customer Experience. The role involves developing ICT audit methodologies, conducting audits of information systems, and ensuring compliance with relevant laws. Candidates should have a relevant NQF level 07 qualification and at least 5 years of experience in customer service or business development. Knowledge of various regulations and CRM software is advantageous.

Qualifications

• Minimum 5 years' experience in Customer Services or Business Development.
• Knowledge of PFMA and Treasury Regulations.
• Experience in customer journey mapping and feedback tools.

Responsibilities

• Develop and maintain an ICT audit methodology.
• Conduct audits of information systems evaluating governance and controls.
• Support ICT management in compliance with laws and regulations.

Skills

Customer relationship management

Risk management

Sales techniques

Performance monitoring

Data analysis

Education

NQF level 07 qualification in Business Administration or related field

Tools

Customer Relationship Management (CRM) software

Job description

Job title :

Manager : Business Development and Customer Experience

Job Location :

Gauteng, PretoriaDeadline : January 18, Quick Recommended LinksJobs by Location

Job by industries

DUTIES :

• Develop and maintain an ICT audit methodology.
• Develop comprehensive IT audit engagement plans that align with the organisation's goals and risks.
• Identify and evaluate risks associated with information systems and technology assets.
• Conduct audits of information systems which includes the evaluation and appraisal of IT governance, risk management and controls.
• Support ICT management in ensuring that the organisation's information systems comply with relevant laws, regulations, and industry standards.
• Develop and maintain an audit findings' register for all ICT audit reports (internal and external).
• Provide ad hoc ICT audit consulting and advisory services.

Job Requirements

REQUIREMENTS

• Formal Qualifications: Relevant NQF level 07 qualification in Business Administration, Economics, Marketing, Sales, Customer Relationship management or a related field.
• Job Related Work Experience: Minimum 5 years' experience in Customer Services environment or Business develop or sales environment or a related field.
• Experience in partnership.
• Experience in opportunity identification / pipeline development.
• Job Related Knowledge: Knowledge and understanding of all relevant legislation and regulations that govern the public service including PFMA and Treasury Regulations, the Public Service Act, Property Valuations Act, Labour Relations Act.
• Performance monitoring, evaluation and reporting frameworks, systems and processes.
• The ability to highlight key insights within a complex set of qualitative and quantitative data targets and strategy for outputs.
• Knowledge of the Protection of Personal Information Act (POPIA).
• Knowledge of sales and market penetration techniques.
• Advantageous.
• At least 2-3 years people and team development experience.
• High pace customer / sales environment experience.
• Experience using customer journey mapping tools and Customer Feedback and Survey tools and Familiar with popular Customer Relationship Management (CRM) software.

Advantageous

at least 2-3 years people and team development experience.

High pace customer / sales environment experience.

Experience using customer journey mapping tolls and Customer Feedback and Survey tools and Familiar with popular Customer Relationship Management (CRM) software.

Sales / Retail / Business Development jobs