Luxury Reservations Call Center Lead

Simply Hr Payroll; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotels and resorts group in Durban is seeking a highly competent Reservations Supervisor with Call Centre experience. Key responsibilities include meeting team targets, mentoring staff, and ensuring excellent customer service. Candidates should possess strong communication skills and have at least 2 years' experience in a call centre environment. Familiarity with Call Centre management systems like Genesys is an advantage. The role demands someone capable of working under pressure while maintaining team efficiency.

Benefits

Competitive remuneration

Qualifications

• Must have previous Call Centre Supervisory experience.
• Good administration experience is required.
• Bilingual would be an advantage.

Responsibilities

• Ensure daily, monthly, and annual targets are met.
• Monitor and report on daily stats and performance.
• Mentor and coach staff for maximum efficiency.
• Resolve escalated queries timeously.
• Supervise and guide the team.

Skills

Excellent communication skills (verbal and written)

Strong customer service orientation

Analytical skills

Ability to work under pressure

Team player

Education

Matric

2 years' experience in a call centre environment

Tools

MS Office

Knowledge of Call Centre Management systems (e.g., Genesys)

Job description

A luxury hotels and resorts group in Durban is seeking a highly competent Reservations Supervisor with Call Centre experience. Key responsibilities include meeting team targets, mentoring staff, and ensuring excellent customer service. Candidates should possess strong communication skills and have at least 2 years' experience in a call centre environment. Familiarity with Call Centre management systems like Genesys is an advantage. The role demands someone capable of working under pressure while maintaining team efficiency.