Lead - Sd Management - Wfm

Sutherland Global; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global customer service leader in Johannesburg is looking for a dedicated training specialist to empower employees and enhance performance. The role involves conducting training sessions, facilitating communication with clients, and developing content for skill improvement. Ideal candidates will demonstrate excellent data mining skills, strong leadership abilities, and the capacity to interpret data trends. This is an opportunity to contribute positively to employee development in a dynamic environment.

Qualifications

• Excellent data mining skills.
• Ability to evaluate business implications creatively.
• Strong ability to interpret data, identify trends, and suggest improvements.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead improvements and resolve issues.

Responsibilities

• Create and conduct huddle sessions to empower staff.
• Conduct remedial training for nesting teams.
• Perform floor interventions for BQ teams.
• Establish communication with clients to understand and meet needs.
• Deliver new-hire training to help meet production goals.

Skills

Data mining

Business evaluation

Data interpretation

Verbal communication

Written communication

Leadership

Job description

Company Overview

About Sutherland.

Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics.

We work with iconic brands worldwide.

We bring them a unique value proposition through market‑leading technology and business process excellence.

We develop patented innovations across AI and related technologies to drive digital transformation and empower new solutions.

Job Description

• Empower the workforce: create, facilitate, and conduct huddle sessions to equip staff with fundamental skills and knowledge.
• Impact the bottom line: conduct BQ/Remedial training for the nesting teams.
• Conduct floor interventions for BQ teams.
• Strengthen relationships: establish and maintain communication with clients and team members, understand needs, resolve issues, and meet expectations.
• Lead new‑hire training: deliver a positive learning experience and equip new hires with the skills needed to meet production goals from the first month post‑nesting.
• Partner with the quality and training manager to identify skill gaps, develop training content for BQ interventions, and support learning through the update management process and new launches.

Qualifications

• Excellent data mining skills.
• Ability to think outside of the traditional role to evaluate business implications.
• Ability to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; able to communicate clearly, constructively, and professionally.
• Demonstrated leadership skills; able to lead improvements and resolve issues.