Key Accounts Manager Centurion

Levelup (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading packaging solutions provider in South Africa is seeking a Central Key Accounts Manager to support the Nationwide Key Accounts Team. This role involves managing client accounts, preparing reports, and ensuring service adherence. Ideal candidates have at least 3 years of key account management experience, strong analytical skills, and proficiency in Microsoft Excel. This position offers an engaging work environment with opportunities for career growth.

Qualifications

• Minimum 3 years of key account management experience.
• Proven administrative function experience with analysis and reporting.
• Attention to detail and ability to work under pressure.

Responsibilities

• Serve as a liaison with clients and Key Account Managers.
• Prepare regular and ad hoc reports for KAMs.
• Monitor client account statuses and stock takes.

Skills

Client relationship management

Analytical skills

Microsoft Excel

Report writing

Interpersonal skills

Problem-solving

Education

Matric / Grade 12

Job description

About the Company

The company is a provider of Returnable Packaging and supply chain solutions to a variety of industries with key capabilities in the Automotive, Agriculture, Retail, Health Care, and General Manufacturing sectors.

As a leading service provider, we proactively seek out the expressed and unexpressed optimized process efficiency needs of any industry and provide solutions that offer visibility, collaboration, control, and efficiency.

About the Job

TrenStar has an exciting career opportunity for a dynamic Central Key Accounts Manager to provide administrative and analytical support to our Nationwide Key Accounts Team.

Purpose of the Job

To act as a centralized liaison with clients and Key Account Managers (KAMs) in respect of all client accounts.

Duties & Responsibilities

• Acquire a thorough understanding of Client administrative needs and requirements.
• Fully versed in all the KAM administrative functions and performs such to requirements.
• Serve as the link of communication between KAMs and internal teams.
• Resolve client account queries and provide the KAMs with the required inputs, reports, analysis, and resolutions to attend to the issues.
• Prepare regular and ad hoc reports of progress and forecasts to KAMs.
• Monitor centrally all client base account statuses and schedule client stock takes for KAMs.
• Support client stock take feedback by KAM to clients with updated client stock take reports.
• Follow-up on client stock take presentation and feedback from KAMs and record to management.
• Liaise with Control Tower Department for analytics support or finance department for invoicing support.
• Drive the central roll-out of new client initiatives, training, and improvement projects via the KAMs and report progress to management.
• Monitor new client service roll-out / implementations and elevate non-adherence by client to KAMs.
• Drive the constant update and maintenance of customer contact details via KAMs.
• Monitor the service adherence to agreed client SLAs.
• Monitor and report on client account performance.
• Monitor all rental equipment on client profiles.
• Follow-up and drive with KAMs action items on client visit registers for conclusion and feedback to clients.

Desired Experience & Qualification

• Matric / Grade 12.
• Minimum 3 years overall key account management in a similar role dealing with multiple clients across multiple industries.
• Proven experience in an administrative function requiring analysis and reporting.
• Administrative orientation with a high level of attention to detail.
• Strong analytical skills.
• Intermediate/Advanced Microsoft Excel skills.
• Report writing skills.
• Proficiency in written and spoken English.
• Excellent interpersonal skills.
• Ability to troubleshoot and resolve problems.
• Ability to work under pressure and meet tight deadlines.
• Working on multiple projects at one time.