Key Accounts Manager

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Key Accounts Manager for their Durban branch. The successful candidate will manage key customer accounts, work with a small team, and ensure customer satisfaction. This role requires 3-5 years of sales experience and a strong background in customer service. Experience in the Manufacturing sector and knowledge of the Plastic/Packaging industry is advantageous. Applicants must have a driver's license and the ability to work independently.

Qualifications

• 3-5 years of sales experience required.
• Proven track record in sales/customer service.
• Experience in Manufacturing is essential.

Responsibilities

• Manage day-to-day customer interactions and key accounts.
• Coordinate relevant customer accounts and manage documentation.
• Build and maintain effective relationships with key customers.

Skills

Sales experience

Customer service skills

Analytical ability

Relationship building

Computer Literacy (Excel, Word, PowerPoint)

Education

Marketing, sales, or supply chain qualification

Job description

A position has arisen in our KZN branch for a Key Accounts Manager. The successful applicant will report to the Sales Executive for the company

Duties and responsibilities:

• Day-to-day calling on customers and management of identified key accounts
• Day-to-day management of customer needs through forecast/ demand management
• Managing and co-ordinating all relevant customer accounts
• Completing all documentation relevant to customer accounts and sales transactions
• Interfacing with Production and Planning and Design departments for benefit of Key Accounts
• Implementing and maintaining effective FSSC 22000 and ISO 9001 operating procedures and work instructions
• Developing effective relationships with new and current Key Account Customers
• Monitoring competitor activity proactively and implement effective strategies for countering competitor activity
• Managing small team of wage (line) staff effectively
• Presenting professional price proposals in writing to all customers
• Ensuring all customer requirements and complaints are communicated appropriately and dealt with timeously
• Ensuring that obsolete stock is managed effectively and that obsolescence costs are minimised

Qualifications and experience:

• Have 3 5 years sales experience
• Be in possession of a marketing, sales, or supply chain qualification (Advantageous)
• Have a proven track record in sales/ customer service
• Analytical ability
• Experience in Manufacturing essential
• An understanding of the Plastic / Packaging industry would be advantageous
• Computer Literacy (EXCEL, WORD, POWERPOINT)
• A high need for achievement
• Self-discipline and driven to succeed
• An ability to build relationships quickly and effectively

Must haves:

• Must have drivers license
• Must be able to work independently and have proven sales/customer service track record