Key Account Manager

Herotel; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading telecommunications provider in South Africa is seeking a skilled Key Account Manager to manage enterprise client relationships and maximize revenue opportunities. The ideal candidate will have 2 to 5 years of experience in account management, strong sales skills, and the ability to work under pressure. This permanent position is based in Plattekloof, Cape Town and offers a dynamic working environment.

Qualifications

• 2 to 5 years of experience in Key Account Management or similar roles.
• Thorough understanding of the Herotel networks.
• Excellent decision-making skills for issue resolution.

Responsibilities

• Manage a portfolio of key enterprise accounts.
• Develop positive relationships with enterprise clients.
• Track sales account targets aligned with enterprise objectives.

Skills

Sales skills

Negotiation skills

Effective communication

Time management

Education

Relevant tertiary diploma or degree

Job description

About the Position

Herotel Business is looking for skilled Key Account Managers to create long‑term, trusting relationships with our enterprise clients. The role involves overseeing a portfolio of Enterprise Business customers, processing new business and building direct relationships with Enterprise clients. The Key Account Manager will also work closely with internal teams to leverage the Enterprise business resources to maximize revenue opportunities within the Enterprise client accounts.

Location: Plattekloof, Cape Town
Type: Permanent

Responsibilities

• Manage a portfolio of key enterprise accounts to achieve long‑term success.
• Develop positive relationships with enterprise clients.
• Assist with the onboarding of new enterprise clients together with the Head of Sales; present a "Welcome" meeting with new enterprise clients and share the relevant communication streams and other information.
• Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
• Track individual sales account targets, aligned with enterprise objectives.
• Articulate the value of our product/service within partner organization.
• Upsell and cross‑sell where opportunity exists.
• Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
• Convey enterprise client requirements to the operations teams on a regular basis.
• Monthly reporting on sales forecasts for the coming month.
• Submit all approved and signed installation quotes to the Projects coordinator for installation.
• Escalate any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
• Check feasibility within agreed time frame on all new requests and provide quotes where services are feasible.
• Present the latest pricing on new services to enterprise clients as approved by the Head of Sales.
• Monthly reporting on quotes accepted for new services and upgrades.
• Assist the Head of Sales with ad‑hoc duties and requests.
• Contact calls and ticket management with associated reporting and sales activities at agreed intervals.

Qualifications

• Grade 12a.
• Relevant tertiary diploma or degree will be beneficial.
• 2 to 5 years of experience in Key Account Management or similar roles.
• Customer support experience.
• Thorough understanding of the Herotel networks and the challenges and limitations thereof.
• Good decision‑making to ensure immediate resolution of arising issues.
• Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
• Familiarity with the key metrics and drivers of value creation.
• Familiarity with business realities within the geography/sector you are responsible for.
• Solid skills in account management methodology.
• Strong sense of responsibility and commitment, effective communication skills in interacting with people at all levels.
• Excellent time management, presentation, written and oral skills.
• Able to work under pressure, multitask and meet deadlines.
• Excellent knowledge of Herotill and feasibility checking of Herotel‑specific services.
• Must submit a CV with contactable references.

Benefits and EEO Statement

Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.

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Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.