IT Support Technician

Numeral XII (Pty) Ltd.; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT company in Pretoria is seeking an experienced IT Support Technician to provide exceptional technical assistance to staff. The ideal candidate should have over 5 years of experience in IT support and possess relevant certifications. Responsibilities include running the helpdesk, resolving technical tickets, and maintaining a seamless technology landscape. A strong focus on customer service and effective communication is essential for this role. Join a dynamic team where your skills in problem-solving and adaptability will be highly valued.

Qualifications

• 5+ years’ experience in IT support.
• Experience with Microsoft 365 administration.
• Ability to support laptops, desktops, and Macs.

Responsibilities

• Ensure all staff can work effectively without technology hindrances.
• First level support for the whole technology landscape.
• Run helpdesk, resolving tickets, and escalating when necessary.

Skills

Effective communication

Innovative thinking

Ability to work under pressure

Customer service focus

Education

Relevant Certification (A+, N+ or similar)

Tools

Microsoft 365

cPanel

Helpdesk support (Atera preferred)

CCTV support - Hikvision

Job description

Position: IT Support Technician

Location: Pretoria

Reporting to: IT manager

Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!

We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies have access to reliable hardware and software to do business. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service, making sure all staff have the tech support and assistance they need. Coupled with their passion and enthusiasm with all things IT, they will monitor and maintain the computer systems and networks ensuring everything works, like clockwork!

Key Duties and Responsibilities:

• Ensure all staff can work effectively without technology hindrances.
• Make sure the groups domains and related services are always available.
• First level support for the whole technology landscape.
• Running the helpdesk, resolving tickets, communicating and escalating tickets where necessary.
• Guarantee as much as possible that things work when they need to.

Attributes Required:

• Young, energetic and vibrant, as well as smart and presentable.
• Takes pride in their work making sure things are done correctly and neatly.
• Flexible to accommodate requests, but firm to ensure we still meet standards.
• Patient, tolerant and polite.
• Problem solver, methodically and with discipline
• Team player

Skills and Knowledge Requirements:

• Communicates effectively with all types of people, both written and verbal.
• Thinks out of the box and look for new and innovative ways to do things.
• Effectively works under pressure.
• Has an aptitude for technical activities.
• Conveys a positive attitude even in difficult circumstances.
• Handles conflict in a way that will ensure a positive outcome.
• Has an up-to-date knowledge of the latest IT trends.
• Focuses on customer service with a genuine desire to assist.

Qualification and Experience Requirements:

• Relevant Certification (A+, N+ or similar)
• 5+ years’ experience in IT support.
• Microsoft 365 administration
• cPanel & domain administration
• Network administration (Unifi preferred)
• Laptop / Desktop / Mac office support
• Pastel support (preferred)
• Helpdesk support (Atera preferred)
• CCTV support - Hikvision (beneficial)
• Gallagher Access (beneficial)