IT Support Specialist

Level-Up; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A logistics technology company in Johannesburg is looking for an IT Support Specialist to provide technical support and manage the IT budget. This role focuses on ensuring system performance and service continuity by supporting the rollout of a bespoke ERP/WMS system. Candidates must have a minimum of 5 years in IT support, strong technical skills in Windows OS and Excel, and an understanding of warehouse operations. The position requires ownership of transport and offers an engaging work environment.

Qualifications

• Minimum 5 years of experience in IT support.
• Strong technical knowledge of Windows OS and Microsoft Office Suite.
• Advanced proficiency in Microsoft Excel.
• Solid understanding of warehouse functions and logistics operations.
• Industry certifications like CompTIA, Microsoft, or Cisco are advantageous.

Responsibilities

• Oversee the IT budget and ensure efficient allocation.
• Provide first-line support for users and troubleshoot issues.
• Manage user accounts and permissions in collaboration with finance.
• Support network operations and liaise with service providers.
• Contribute to IT projects like software deployments and migrations.

Skills

Technical Assistance

Customer Service

Budget Management

Data Analysis

Excel Proficiency

Network Administration

System Integration

Troubleshooting

Tools

Microsoft Office

JIRA

ServiceNow

Job description

The IT Support Specialist will provide comprehensive technical assistance and support to end-users for software, hardware, and network-related issues. This role is based in Jet Park, Boksburg, and focuses on ensuring optimal system performance and service continuity across the organization. The position involves managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with finance module already implemented), and enhancing operational efficiency across all departments. The ideal candidate will have a strong understanding of warehouse operations, transportation, and contract logistics to effectively support WMS and TMS integration initiatives.

Main Functions & Responsibilities

• Oversee the IT budget, ensuring efficient allocation, expenditure tracking, and alignment with organizational objectives
• Provide first-line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
• Manage user accounts, permissions, and digital assets in collaboration with the finance department, ensuring robust access and security protocols
• Support network operations (LAN/WAN, Wi-Fi, VPN) by liaising with service providers to resolve performance issues
• Contribute to IT projects, including software deployments, upgrades, and migrations, collaborating with system developers to refine WMS and TMS solutions
• Utilize Microsoft Excel for data preparation, analysis, and decision-making to support IT and operational initiatives, while recommending software improvements to management
• Support the ongoing rollout and optimization of the bespoke ERP/WMS system across warehouse and operational functions
• Facilitate integration between WMS and TMS systems to enhance operational efficiency

Requirements

• Minimum 5 years of experience in IT support with a customer service-oriented approach, demonstrating high accuracy, efficiency, and accountability
• Strong technical knowledge of Windows OS, Microsoft Office Suite, networking fundamentals, and ERP/WMS/TMS systems
• Advanced proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data modeling capabilities
• Solid understanding of warehouse functions, transportation, and contract logistics operations
• Familiarity with common integration methods (e.g., file transfers, APIs) is advantageous
• Basic financial acumen beneficial for budget management and finance module support
• Industry certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous
• Own transport required
• Based at company head office in Jet Park, Boksburg

Required Skills:

Organization, Technical Assistance, Budget Management, ERP/WMS/TMS Systems, Data Analysis, Excel Proficiency, Warehouse Operations, Transportation Logistics, Network Administration, System Integration, Customer Service, Troubleshooting, Windows OS, Microsoft Office, Security Management, Project Management, Financial Acumen, Process Training, Collaboration, Accountability

Required Skills:

Organization BASIC Collaboration Permissions Connectivity Technical Assistance Service Providers ServiceNow Accountability Availability Networking Security Troubleshooting Windows JIRA Software Finance Testing Microsoft Office Customer Service Management