IT Support Desk Manager

DataTech Recruitment; Cape Town; On-site; ZAR 600,000 - 840,000; Full time

Job summary

A leading technology recruitment agency is seeking an experienced IT Support Desk Manager in Cape Town to lead a busy 24/7 support operation. You will manage a support desk team, ensure service delivery, and maintain client satisfaction in high-pressure environments. The ideal candidate should have 5+ years of IT support experience, including managerial roles, and possess strong leadership skills. This hands-on role comes with a competitive annual salary and benefits.

Benefits

Medical aid contribution

Qualifications

• 5+ years’ experience in IT support, with at least 2 years in a management role.
• Solid understanding of customer service in high-pressure environments.
• Strong leadership skills to coach and motivate a team.

Responsibilities

• Lead and manage the support desk team covering 1st and 2nd line support.
• Oversee monitoring and maintenance of networks, servers, and remote systems.
• Ensure smooth handling of telephone, email, and chat queries.

Skills

Leadership

Customer Service

Problem Solving

IT Support

Education

IT or Networking Degree/Certification

Job description

IT Support Desk Manager required in Cape Town.

We’re looking for an experienced Support Desk Manager to take ownership of a busy 24/7 support operation.

This role suits someone who thrives in a technical environment, can lead from the front, and knows how to keep both customers and teams running smoothly.

Location: Century City, Cape Town (Onsite).

Salary: R600,000 – R840,000 CTC per annum.

Benefits: Medical aid contribution.

What you’ll do:

• Lead and manage the support desk team covering 1st and 2nd line support for clients in construction and mining.
• Oversee monitoring and maintenance of networks, servers, and remote systems.
• Ensure smooth handling of telephone, email, and chat queries for industrial users.
• Manage escalations — whether internally to 3rd line or externally to OEM vendors.
• Own the ticketing system and make sure nothing falls through the cracks.
• Build and refine SOPs with technical experts to improve efficiency and consistency.
• Stay on top of routine maintenance and SLA compliance.
• Provide regular reporting to customers and attend client meetings when required.
• Support new system onboarding and rollout.

What you’ll bring:

• IT or Networking Degree/Certification.
• 5+ years’ experience in IT support, with at least 2 years in a management role.
• A solid understanding of customer service in high-pressure environments.
• Strong leadership skills and the ability to coach, mentor, and motivate a team.
• Confidence in dealing directly with clients and ensuring service excellence.

This is a hands-on role where you’ll have a direct impact on service delivery and client satisfaction. If you enjoy leading teams, solving complex problems, and keeping mission-critical systems running, this could be the role for you.