Intermediate Travel Designer: Staff Travel

Wilderness Safaris; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company is seeking a Staff Travel Consultant based in Johannesburg or Cape Town. The role involves managing the booking confirmation process, ensuring accuracy in data entry, and providing exceptional customer service. Candidates should have a Matric certificate with maths and a tertiary qualification in Travel & Tourism or hospitality, along with 4-5 years of experience in inbound travel. Strong computer skills and attention to detail are essential for this position.

Qualifications

• 4-5 years of experience at a Senior level in inbound travel.
• Experience in handling customer relationships and promoting services.

Responsibilities

• Manage and complete the booking confirmation process.
• Keep booking information up to date in the system.
• Attend training on Wilderness products.
• Quote on bookings for staff travel.
• Negotiate rates from suppliers.

Skills

Computer literate

Proven English literacy

Working knowledge of TourPlan or similar

General product knowledge on Southern and East Africa

Excellent communication skills in English

Attention to detail

Foreign language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Job description

Job description

Primary Purpose: Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking. This position is based in Johannesburg or Cape Town.

Responsibilities

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates.
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep abreast with company policies, procedures and system updates.
• Quote on bookings for all staff travel.
• Request and negotiate rates from suppliers.
• On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
• Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents.

Candidate Profile

Qualification: Matric certificate with maths (minimum standard grade or above). Tertiary certificate in Travel & Tourism/hospitality.

Experience

4‑5 years experience at a Senior level. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.

Skills

• Computer literate (Microsoft Office, Email, Teams, Internet browsers).
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Excellent communication skills in English, both written and oral.
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Application

Apply for this position with us on WhatsApp. Simply send the word Hi to ************.