Intake Advocate

Tort Experts; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading performance marketing firm in the legal sector seeks an Intake Advocate in Durban, KwaZulu-Natal. This role involves being the first point of contact for claimants seeking legal assistance with injury claims. Responsibilities include guiding claimants through the screening process, conducting 150-200 calls per day, and maintaining thorough documentation. Ideal candidates possess a degree, call center experience, and strong communication skills. The firm offers a fully remote work environment, competitive benefits, and opportunities for growth.

Benefits

100% company-paid insurance premiums

Unlimited paid time off

Work from home equipment budget

Forever remote work environment

Qualifications

• Bachelor's degree in a related field is preferred.
• Call center or BPO experience required.
• Legal intake experience is required.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Guide potential claimants through a screening process.
• Build initial claimant relationships with every interaction.
• Engage in 150-200 calls per day.
• Maintain updated records and documentation of interactions.

Skills

Strong communication skills

Organizational abilities

Attention to detail

Problem-solving skills

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Legal case management software

Job description

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting‑edge technology, data‑driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About The Role

As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims. You will guide potential claimants through a screening process to determine eligibility. If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney.

What You’ll Do

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
• Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
• Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
• Be expected to meet occupancy and adherence goals

Qualifications

Education: Bachelor's degree in a related field (e.g. Business Administration) preferred.

Experience: Call center or BPO experience required; Legal intake experience required.

• Strong communication skills, both verbal and written.
• Excellent organizational and time‑management abilities.
• Proficient in Microsoft Office Suite and legal case management software.
• Attention to detail and accuracy in data entry.

• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem‑solving skills and ability to think critically.

• Ability to work remotely, and manage time and tasks with minimal supervision
• Ability to thrive in a fast‑paced environment and manage multiple priorities.
• Commitment to providing excellent client service.

• Experience in mass tort law is a plus.
• Bilingual candidates are encouraged to apply.

Benefits

• 100% company‑paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
  • medical (Aetna)
  • dental (Guardian)
  • vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
  • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast‑paced environments and are driven, client‑focused, and eager to contribute to our mission of connecting clients with top‑tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

We kindly ask that you do not reach out to inquire about the status of your application. Due to the volume of submissions, we are unable to respond to individual application status requests.

AA/EEO Statement

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.