Insurance Claims Support Agent - Broker Liaison

Telesure Investment Holdings (Pty) Ltd.; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services provider in Durban is seeking a Broker Support Agent to manage and process claims effectively. The role involves guiding brokers through the claims process, handling documentation, and maintaining compliance with quality standards. Candidates must have a Grade 12 qualification and relevant financial services experience, ideally with short-term insurance product knowledge. Join our team to enhance your career while contributing to our mission of providing exceptional service.

Qualifications

• Grade 12 or equivalent qualification required.
• FAIS and RE5 qualifications essential for the position.
• Knowledge of relevant financial products is necessary.

Responsibilities

• Manage and process claims by guiding brokers and policyholders.
• Administer insurance claims with documentation review and case allocation.
• Support stakeholder engagement through arranging meetings and actions.
• Maintain compliance with service level agreements and quality standards.
• Contribute to continuous improvement and identify process optimizations.

Skills

Insurance Claims Administration

Document Management

Customer Service Management

Stakeholder Engagement

Data Management

Education

Grade 12 / SAQA Accredited Equivalent

FAIS and RE5 qualification

Class of Business – product knowledge

Job description

A leading financial services provider in Durban is seeking a Broker Support Agent to manage and process claims effectively. The role involves guiding brokers through the claims process, handling documentation, and maintaining compliance with quality standards. Candidates must have a Grade 12 qualification and relevant financial services experience, ideally with short-term insurance product knowledge. Join our team to enhance your career while contributing to our mission of providing exceptional service.