Information System Support Officer (Temporary)

Department of Industry; Newcastle; On-site; ZAR 1 448 000 - 1 587 000; Full time

Job summary

A governmental agency is looking for an Information System Support Officer in Newcastle, South Africa. The role involves providing exceptional customer service and technical support, troubleshooting issues, and enhancing user experiences with Crown land applications. With a full-time temporary position available, the ideal candidate will be proactive, communicate effectively, and keep precise helpdesk logs. Join an inclusive workplace that values collaboration and work-life balance, with a salary ranging from $84,659 to $92,701.

Benefits

Flexible work arrangements

Diverse and fulfilling assignments

Access to support programs

Qualifications

• Experience with helpdesk systems or application support.
• Ability to monitor, analyze and propose solutions for logged issues.
• Strong communication skills and a collaborative spirit.

Responsibilities

• Serve as the go-to expert for Crown land application users.
• Investigate and resolve helpdesk matters swiftly.
• Maintain helpdesk logs with precision and communicate progress.

Skills

Technical troubleshooting

Customer service

Strong communication skills

Proactive attitude

Tools

Helpdesk systems

Asp.Net MVC

Job description

A governmental agency is looking for an Information System Support Officer in Newcastle, South Africa. The role involves providing exceptional customer service and technical support, troubleshooting issues, and enhancing user experiences with Crown land applications. With a full-time temporary position available, the ideal candidate will be proactive, communicate effectively, and keep precise helpdesk logs. Join an inclusive workplace that values collaboration and work-life balance, with a salary ranging from $84,659 to $92,701.