Information Security Sales and Client Support Manager

Morae; Wes-Kaap; Hybrid; ZAR 800 000 - 1 000 000; Full time

Job summary

A high-growth technology firm in Cape Town seeks an Information Security Sales and Client Support Manager. This role will manage client compliance requirements, collaborate across teams to enhance controls, and drive operational excellence. Applicants should have a Bachelor's degree and at least 8 years in Information Security, Compliance, or Operational Risk. This position offers a dynamic environment where innovative solutions are delivered to corporate legal departments.

Qualifications

• Minimum of 8 years' experience in Information Security, IT Audit, or Compliance.
• Experience with security and data protection tooling is advantageous.
• Strong understanding of data protection and privacy regulations.

Responsibilities

• Lead company responses to client compliance requests.
• Partner with Sales and Marketing to maintain compliance documentation.
• Conduct Information Security training programs for employees.

Skills

Operational Risk Management

Information Security frameworks (ISO 27001, SOC 2, NIST)

Data Protection Regulations (GDPR, POPIA)

Strong Communication Skills

Project Management

Collaboration Platforms

Education

Bachelor’s degree in Information Security, Information Technology, or related discipline

Tools

Microsoft Defender

Microsoft 365

Job description

Morae Global is seeking a Information Security Sales and Client Support Manager. This is an exciting opportunity for a professional with a background in IT or Security Audit, Operational Risk, or Compliance to play a key role in ensuring Morae meets stringent regulatory and client risk management requirements within an innovative, high-growth technology organization.

Location: Cape Town, South Africa

Job Type: Full-Time | Hybrid

Level: Manager

Title: Information Security Sales and Client Support Manager

Reporting To: Director of Information Security and IT Governance

About Morae

Morae is a trusted provider of technology-enabled solutions transforming the delivery of legal services. We partner with the world’s largest law firms and corporate legal departments to solve complex challenges through innovative, data- and AI-driven solutions. By combining deep industry expertise with advanced technology, we help our clients thrive in a rapidly evolving marketplace.

Employment Equity

Morae is committed to Employment Equity and transformation. Candidates from designated groups are encouraged to apply in line with our EE objectives.

Role Overview

The Information Security Sales and Client Support Manager serves as a central point of coordination for governance, risk, and compliance (GRC) client requirements, driving operational excellence across Morae. Reporting to the Director of Information Security and IT Governance, this role works cross-functionally with Information Security, Sales, Marketing, IT, Product Development, HR, Legal, Operations, and Business teams to maintain and continuously enhance client compliance controls and processes.

This is an exciting opportunity for a professional with a background in IT or Security Audit, Operational Risk, or Compliance to play a key role in ensuring Morae meets stringent regulatory and client risk management requirements within an innovative, high-growth technology organization.

Required Qualifications

• Bachelor’s degree in Information Security, Information Technology, Computer Science, Risk Management, Audit, Business, or a related discipline.
• Minimum of 8 years’ experience in Information Security, IT Audit, Operational Risk, Governance, Risk & Compliance (GRC), or a related field.

Key Responsibilities

• Lead company responses to client compliance requests and questionnaires related to Information Security, Quality, Business Continuity, AI Security, Environmental, and Data Protection compliance.
• Partner with Sales and Marketing teams to develop and maintain client-facing compliance and assurance documentation (Quality, BCP, ESG, etc.).
• Lead the development and delivery of Information Security, GRC, Quality, ESG, BCP, AI, and Data Protection training programs for employees.
• Maintain and continuously improve Quality, ESG, Risk Management, Business Continuity, AI, and Data Protection policies, procedures, and controls.
• Own and enhance the corporate compliance and trust portal in collaboration with Development, Operations, IT, Information Security, HR, and Legal teams.
• Support the development and implementation of the Enterprise Operational Risk Governance program covering Information Security, Quality Management, Business Continuity, AI, and Data Privacy.
• Contribute to the enterprise risk framework and risk register development and maintenance.
• Support the design and implementation of the Third-Party Risk Management program, including information security controls.
• Review contractual IT, Information Security, and Data Protection commitments to ensure compliance.
• Support implementation and ongoing management of ISO 27001 and SOC 2 Type II controls.
• Support Identity and Access Management (IAM) processes.
• Support Data and Information Protection initiatives, including defining compliance requirements.
• Support AI security and compliance policies and processes.
• Support Environmental compliance policies and initiatives.

Skills & Experience

• Proven experience delivering Operational Risk and Control Management frameworks across InfoSec GRC, QMS, ESG, BCP, AI, and Data Protection domains.
• Strong knowledge of Information Security frameworks (ISO 27001, SOC 2, NIST).
• Familiarity with Quality Management standards and tools (ISO 9001:2015).
• Familiarity with ESG standards and best practices (e.g., ISO 14001).
• Knowledge of AI risk management standards and regulations (ISO 42001, EU AI Act).
• Strong understanding of data protection and privacy regulations (GDPR, POPIA, etc.).
• Experience with security and data protection tooling (e.g., Microsoft Defender, Purview) is advantageous.
• Ability to build credibility and influence with clients, senior leadership, and cross-functional stakeholders.
• Excellent reporting, documentation, and presentation skills.
• Strong communication skills and experience working across multiple geographies.
• Resilient, detail-oriented, and comfortable operating in a fast-paced environment.
• 8+ years of relevant experience in Audit, Operational Risk, or Compliance Management.
• Proficiency with Microsoft 365, collaboration platforms, project management, and compliance tools.

Why Join Morae?

Morae is a dynamic, high-growth organization delivering integrated solutions to corporate law departments and law firms. Our team is composed of seasoned industry professionals who value collaboration, diversity of thought, and long-term relationships with clients and colleagues. We combine vision with execution and foster an environment where innovation, learning, and shared success are encouraged.

Learn more at www.morae.com

Privacy Policy: https://www.morae.com/privacy-policy

Due to expected application volume, we can’t respond individually. If you don’t hear back within 2 weeks, consider applying again in the future we still appreciate your interest.

A Few Final Notes

Please do NOT send direct messages.

If you meet the location and role requirements, submit a formal application, answer the qualifying questions and we’ll take it from there.

🚫Please note that Morae Global Corporation does not engage the services of recruitment agencies, as we are supported by a highly skilled internal global talent team.