Ict Manager

Red Ember Recruitment; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency is seeking an ICT Manager for their client in Cape Town. This role involves team leadership, managing ICT infrastructure, and implementing cybersecurity protocols. The ideal candidate should have a strong educational background in IT and significant management experience in an IT helpdesk environment. Candidates must have proven leadership skills and the ability to align ICT strategies with business goals. This position offers a challenging opportunity in a growing company.

Qualifications

• Minimum of 7 years experience with at least 2-5 years in IT management.
• Strong understanding of network infrastructure and data center management.
• ITIL certifications or equivalent service methodology knowledge.

Responsibilities

• Lead ICT team to foster a performance culture.
• Manage strategic and routine ICT infrastructure projects.
• Oversee technical support services and incident management.
• Ensure compliance with security protocols and training.
• Participate in vendor selection and evaluation.

Skills

Leadership

Project management

Cybersecurity

Disaster recovery planning

Technical support

Education

Advanced Diploma / Degree in IT, CS, or Information Systems

CompTIA A+, N+ and Management related qualification

Job description

Overview

At Red Ember Recruitment, we provide HR, Payroll, and Talent solutions that drive real business value.

Our experienced team helps businesses streamline processes, optimise workforce management, and achieve growth.

We handle recruitment from interns to executives, bulk hiring, response management, and specialised headhunting, alongside HR consulting, payroll support, and talent management.

Job Description

Red Ember Recruitment is seeking to hire an ICT Manager for our client based in Goodwood.

Team Leadership And People Management (15%)

• Foster a culture of performance among direct reports through effective management practices, including recruitment, performance management, discipline, and development.
• Ensure ongoing staff training and information sharing.
• Ensure appropriate accountability regarding the responsibilities of Systems Support Technicians and Systems Administrators.
• Encourage responsibility and innovation by delegating and empowering team members effectively.
• Adhere to internal processes while effectively managing workloads and change.

Operations And ICT Infrastructure Management (20%)

• Lead, manage, and drive execution of routine and strategic ICT assignments and projects.
• Control, manage, and delegate ICT maintenance and support queries to ICT team members.
• Assess IT infrastructure across all branches and ensure ongoing improvement and maintenance of existing systems.
• Manage and control routine server maintenance, ensuring adherence to maintenance plans and checklists.
• Ensure the ICT team remains up to date with modern security protocols.
• Implement and monitor security protocols to protect data and IT systems from cyber threats, including unauthorized access, data breaches, and malware.
• Contribute to strategies that promote cybersecurity among internal stakeholders.
• Continually assess the compatibility, vulnerabilities, and speed of ICT infrastructure, providing justification for upgrades when necessary.
• Ensure optimal network performance and uptime.
• Monitor and maintain network connectivity based on organisational needs.
• Manage vendor relationships and service agreements effectively.
• Develop sandboxes as ICT training tools allowing trainees to interact with system components, software, or network configurations without risking real-world operations.
• Act as custodian of existing SOPs and participate in reviewing, testing, and updating SOPs, as well as generating new SOPs.
• Identify and introduce new technology solutions.
• Serve as the main escalation point for queries regarding current production systems.
• Coordinate the adoption of new technology solutions.
• Contribute to the development of dashboards and data-sharing tools for various departments.

Technical Expertise And Service Management (15%)

• Ensure the provision of high-quality technical support services and implement service management processes to manage incidents, requests, and changes effectively.
• Serve as a point of escalation for internal queries andise with external vendors to ensure resolution.
• Monitor and manage internal ICT ticket flow, ensuring accountability from ICT Support Technicians and Systems Administrators while adhering to internal SLAs.
• Implement and monitor security protocols to protect data and IT systems from cyber threats and develop a comprehensive information security program.
• Develop and maintain disaster recovery plans to ensure rapid restoration of IT services in the event of a disaster, including data backup and recovery strategies.

Administration (15%)

• Collaborate with HR / Talent Acquisition to identify and meet ICT staffing needs by participating in interviews and completing recruitment requisitions.
• Review invoices related to ICT expenditures, ensuring alignment with purchase orders and contracts, and resolve discrepancies with vendors.
• Routinely review and control logs for entry and exit to the server room.
• Maintain a change management register documenting changes to IT systems and infrastructure.
• Conduct regular audits and assessments of IT systems and infrastructure to identify issues or improvement areas, including security vulnerabilities, performance bottlenecks, and compliance gaps.
• Regularly update training materials to reflect system upgrades, new features, and changes in procedures, ensuring users are informed.
• Participate in vendor selection by evaluating the technical adequacy of vendor solutions, including scalability, interoperability, and ease of integration.

ICT Projects And Ticket Flow Reporting (10%)

• Validate daily reports for ticket flow and track the number of tickets generated within a given period to understand resource demand
• Routinely compile static reports regarding ICT tickets logged.
• Provide regular updates to the Head of Division on ServiceNow, sprints, and project progress.

Strategic ICT Management (10%)

• Contribute to the formulation of organisational ICT strategies, including hardware, software, networking, and bespoke departmental solutions.
• Contribute to the development and maintenance of a comprehensive information security program.
• Contribute to the development and maintenance of a comprehensive business continuity plan.
• Identify ICT staff training needs and work with HR to develop training and career development plans.
• Routinely review ICT infrastructure and propose improvements and changes in line with industry best practices.

Continuous Development (10%)

• Pursue relevant certifications such as ITIL, Prince2, Agile, or CISSP, depending on your speciality.
• Acquire skill sets related to operational industry standards to guide operations effectively.
• Adopt a mindset of lifelong learning through formal or informal learning such as courses, reading, peer groups, or side projects.

Policies And Procedures (5%)

• Adhere to company policies, procedures, codes, and regulations.
• Conform to reasonable instructions from authorised employees, even when not stipulated in the job description.
• Familiarise yourself with all relevant policies and procedures related to the role.
• Demonstrate consistent application of internal procedures.
• Report all health and safety incidents to the Occupational Health and Safety Officer on site.
• Coach staff on company policies and procedures.
• Perform any ad hoc tasks as assigned.

Requirements

• Advanced Diploma / Degree IT, CS, or Information Systems.
• CompTIA A+, N+ and a Management related Diploma / Degree.
• 7 years plus (2-5 years IT management experience within an in-house helpdesk environment).
• ITIL (Information Technology Infrastructure Library) certifications or equivalent service methodology skill sets.
• Capability to align ICT strategies with business objectives and adapt to changing business needs.
• Understanding of network infrastructure and data centre management.
• Ability to lead and motivate IT teams, manage cross-departmental projects, and develop talent within the organisation.
• Valid South Africa ID.