HR Business Partner

Sitel; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading BPO company is hiring an HR Business Partner in Cape Town. The role involves providing HR support and guidance to the Operations team, ensuring compliance with employment laws, and driving employee satisfaction. Candidates should have 3 years of HR experience in the BPO sector and an HR degree/certificate. The ideal candidate will possess excellent communication skills, attention to detail, and problem-solving abilities. Join a dynamic team dedicated to enhancing employee relations and business processes.

Qualifications

• 3 years experience in an HR BP role within the BPO sector.
• Proven track record with CCMA and IR Issues.
• Experience dealing with various campaign complexities.

Responsibilities

• Provide guidance on HR processes to Operations.
• Act as first point of contact for HR issues.
• Support the HR Team in ensuring compliance with employment law.

Skills

Excellent knowledge of employment legislation

Excellent communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Education

HR Degree/Certificate

Job description

ROLE PURPOSE

As a Foundever HR Business Partner you will support the SA Team in providing high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee development and reward, and adding value in support of the company's business objectives.

PRIMARY RESPONSIBILITIES

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Act as the first point of contact for line managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non-agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.

PRIMARY RESPONSIBILITIES

• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Support and deliver HR related projects.
• Support EverConnect initiatives at a local and regional level
• Take personal responsibility to understand and comply with all company and client security requirements and policies

EXPERIENCE REQUIREMENTS

• 3 years experience in an HR BP role within the BPO sector
• Proven track record with CCMA and IR Issues
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities
• People first approach
• HR Degree/ Certificate

SKILLS REQUIREMENTS

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem-solving, conflict resolution, motivation and negotiation
• Assertive with a can-do attitude
• Attention to detail and ability to work within a fast-paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork
• Highly computer literate

YOUR PROFILE AND EXPERIENCE

Industry: Excellent knowledge of current employment legislation.

Expertise: Robust understanding of SA Employment Law.

Communication Skills: Excellent communication, interpersonal, facilitation and influencing skills.

Ability: Ability to support change initiatives, with a good understanding of the principles of change management.

Critical-Thinking: Effective problem-solving skills and excellent analytical and judgment skills.

Attention to Detail: Attention to detail and ability to work within a fast-paced, highly energetic environment.

Background: A clear criminal background check.

Apply Now! We look forward to reviewing your application.

Foundever™ is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as is possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by South African legislation and then destroyed.

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