Healthcare Administrative Assistant (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic BPO company is seeking a highly organized Remote Administrative Assistant to support a U.S.-based virtual speech therapy service provider. The role requires prior remote work experience, strong communication skills, and proficiency in Microsoft Office. Responsibilities include customer support, managing service sales, and ensuring compliance with data protection standards. This position offers a fully remote work environment with flexible hours aligned to U.S. Eastern Time.

Qualifications

• Experience working remotely/virtually is required.
• Familiarity with HIPAA/PHI compliance preferred.
• Strong organizational and time management abilities.

Responsibilities

• Provide customer service support to clients.
• Handle service package sales professionally.
• Communicate with clients via multiple channels.
• Monitor productivity and attendance reporting.
• Support team members with administrative duties.
• Safeguard confidential data in compliance with HIPAA.

Skills

Customer service support

Multitasking

Verbal communication

Written communication

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s preferred

Tools

Microsoft Office Suite

Smartsheets

Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently seeking a highly organized and detail-oriented Remote Administrative Assistant to support a U.S.-based virtual speech therapy services provider. This role is essential in supporting our clients, therapists, and internal staff to ensure seamless operations. EXPERIENCE WORKING REMOTELY/VIRTUALLY IS REQUIRED.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Key Responsibilities:

• Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.
• Handle service package sales in a professional and client-friendly manner.
• Communicate with clients, therapists, and team members via phone, email, Teams, and SMS — managing multiple communication channels simultaneously.
• Monitor productivity and attendance reporting and escalate issues when needed.
• Support team members with task tracking, documentation, and administrative duties.
• Safeguard confidential company and patient data in compliance with HIPAA standards.

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• Prior experience as an Administrative Assistant working in a remote setting is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience working with Smartsheets is an added benefit
• Strong verbal and written communication skills.
• Excellent organization, multitasking, and time management abilities.
• Attention to detail and problem-solving mindset.
• Ability to work independently and collaboratively in a fast-paced, virtual environment.
• Professional demeanor and strong work ethic.

Other Requirements (Non-Negotiable)

• Experience working remotely/virtually.
• Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred).

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.