Head of Service (m/f/d) – Africa

Dhybrid Power Systems Gmbh; Johannesburg; Hybrid; ZAR 500 000 - 600 000; Full time

Job summary

A leading renewable energy company is seeking a Head of Service for Africa based in Johannesburg. This role involves establishing and leading the service department, managing on-site interventions, and ensuring customer satisfaction across Sub-Saharan Africa. Candidates should have a degree in Electrical Engineering, at least 5 years of relevant experience, and excellent communication skills. The position offers competitive compensation and hybrid working arrangements.

Benefits

Competitive compensation package

Company laptop and smartphone

Hybrid work model

Qualifications

• 5+ years of experience in service, commissioning, or O&M of renewable energy systems.
• Proven experience leading field teams and coordinating service activities.
• Excellent English communication; German or French is a plus.

Responsibilities

• Build and lead the regional Service Department in Johannesburg.
• Manage on-site interventions and preventive maintenance.
• Ensure compliance with HSE standards and local regulations.

Skills

Leadership

Technical Expertise

Problem Solving

Customer Relationship Management

Communication

Education

Degree or diploma in Electrical Engineering

Tools

SCADA / EMS systems

Power electronics

Job description

As Head of Service – Africa at DHYBRID, you will establish and lead our regional service organisation, ensuring the reliable operation of hybrid renewable and battery storage systems across the continent.

You will manage on-site interventions, preventive maintenance, spare parts logistics, and customer relationships – setting the foundation for long‑term system performance and client satisfaction.

We're looking for a technically strong and hands‑on leader who combines deep electrical or control‑system expertise with organisational and commercial awareness.

Your Responsibilities

• Build and lead DHYBRID’s regional Service Department in Johannesburg.
• Plan and coordinate on‑site interventions across Sub‑Saharan Africa.
• Ensure preventive and corrective maintenance of PV‑BESS hybrid systems, including the EMS according to DHYBRID’s service standards.
• Supervise commissioning assistance, troubleshooting, and warranty interventions in close coordination with the global engineering and project teams.
• Manage and develop a local network of qualified service partners and technicians.
• Act as the primary technical contact for existing customers in the region (Customer Support & Relationship Management).
• Oversee service‑level agreements (SLA) and ensure contractual KPIs are met.
• Support spare parts supply, cost approvals, and quotation handling.
• Coordinate remote support and escalates critical issues to central support teams in Germany.
• Implement DHYBRID’s global service workflows, documentation, and ticketing systems (Process & Quality).
• Track service metrics, incident reports, and response times; propose process improvements.
• Conduct site audits and provide training to customer O&M teams.
• Ensure all works comply with HSE standards and local regulations.
• Build a small but highly capable local team of service engineers and field technicians (Team & Growth).
• Coach and train team members, ensuring strong technical and safety competence.
• Collaborate closely with DHYBRID’s global Service and Engineering divisions to continuously improve after‑sales support and customer satisfaction.

Required Skills & Experience

• Degree or diploma in Electrical Engineering, Automation, or Renewable Energy Systems, or equivalent experience.
• 5+ years of experience in service, commissioning, or O&M of PV, hybrid, or energy storage systems.
• Proven experience leading field teams and coordinating multi‑site service activities.
• Solid understanding of power electronics (PCS, inverters, transformers), SCADA / EMS systems, and industrial control hardware (PLC, network components).
• Strong troubleshooting, root‑cause analysis, and documentation skills.
• Excellent English communication (written and spoken); German or French is an advantage.
• Based in Johannesburg, with willingness to travel across Africa (up to 40%).
• Valid driver's licence and right to work in South Africa.

Nice‑to‑Haves

• Experience in hybrid power for mining, island grids, or industrial C&I sites.
• Familiarity with DHYBRID Universal Power Platform (UPP) or comparable EMS / SCADA solutions.
• Basic commercial understanding of SLAs, warranty claims, and service cost structures.
• Background in commissioning leadership or technical service management in an international environment.

Personal Strengths

• Strong sense of ownership and reliability.
• Hands‑on problem solver with structured working style.
• Motivational team leader with a focus on safety, quality, and customer satisfaction.
• Eager to build and shape a new regional organisation.

What We Offer

Impact & Purpose

• Shape the operational backbone of DHYBRID’s African projects and ensure the long‑term success of our renewable energy systems.
• High autonomy and responsibility from day one.
• Clear path to regional leadership as the team expands.

Rewards & Flexibility

• Competitive compensation package.
• Company laptop, smartphone, and travel equipment.
• Hybrid work model based in Johannesburg.

Ready to Build the Future of Renewable Energy Service?

If you’re ready to lead, grow, and make a tangible impact on Africa’s energy transition, we’d love to hear from you.

Send your application – including a short cover letter, CV, and your salary expectations – to Subject: Application – Head of Service Africa, Johannesburg. Seniority level: Director. Employment type: Full‑time. Job function: Management and Manufacturing. Industries: Utilities. Location: Johannesburg, Gauteng, South Africa.