Head of People & Performance - Retail Training & CX

Cash Crusaders; Johannesburg; On-site; ZAR 70 000 - 110 000; Full time

Job summary

A prominent retail chain in South Africa is seeking a Head of People Management to build a high-performance culture across corporate and franchised stores. The role involves leading training initiatives, managing a mystery shopper program, and enhancing product knowledge training. Candidates should possess extensive experience in talent management and a strong background in retail performance improvement. This is an exciting opportunity to make a significant impact in a dynamic environment, offering a competitive package that includes performance bonuses.

Benefits

Performance bonus

Car allowance

Qualifications

• 10+ years experience in learning & development or retail performance improvement.
• At least 5 years in senior leadership roles.
• Direct experience running a mystery shopper program.

Responsibilities

• Design and implement the People strategy focusing on talent development.
• Lead national Training department for corporate and franchised stores.
• Own the mystery shopper program design and execution.

Skills

Strategic thinking

Stakeholder management

Data-driven decision making

Passion for adult learning

Excellent communication skills

Education

Bachelor’s degree in HR, Psychology, Business, Education or related field

Job description

A prominent retail chain in South Africa is seeking a Head of People Management to build a high-performance culture across corporate and franchised stores. The role involves leading training initiatives, managing a mystery shopper program, and enhancing product knowledge training. Candidates should possess extensive experience in talent management and a strong background in retail performance improvement. This is an exciting opportunity to make a significant impact in a dynamic environment, offering a competitive package that includes performance bonuses.