Head Of Operations

One Day Only; Cape Town; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A daily deals hub based in Cape Town seeks a Head of National Operations to lead warehousing and logistics across South Africa. The ideal candidate will have extensive experience in operations leadership, proven success in high-volume environments, and a strong analytical mindset. Responsibilities include overseeing operational standards, ensuring compliance, and driving continuous improvement. Join a team that values operational excellence and customer satisfaction.

Qualifications

• Proven success in warehouse expansion and multi-site management.
• Strong financial understanding of operational modeling.
• Leadership of teams across multiple regions.

Responsibilities

• Provide strategic oversight of warehousing and logistics in Cape Town and Johannesburg.
• Manage national warehouse capacity planning and KPIs.
• Ensure compliance with health and safety regulations.

Skills

Data-driven decision making

KPI management

Problem-solving mindset

Analytical skills

Cross-functional influence

Education

8–12 years senior operations leadership experience

Experience in high-volume e-commerce or retail distribution

Job description

About us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub.

We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things?

We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it.

That's what makes us the go-to for both the smart buyer and the eager seller.

Toss in the urgency of our deals, and boom, success happens quicker than you can blink.

So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

You're the kind of person who can walk into a warehouse and instantly spot the bottleneck, the opportunity, and the missing pallet jack — all before your coffee kicks in.

You love big-picture strategy just as much as a beautifully optimised SOP, and nothing excites you more than turning organised chaos into high-performance flow.

If driving national operations, shaping the future of fulfilment, and building a legendary ops culture sounds like your version of fun, we'll probably get along brilliantly.

Responsibilities :

National Operational Leadership

Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.

Manage national warehouse capacity planning

Set and enforce national operational standards, KPIs, SOPs, and performance expectations.

Oversee labour planning, productivity frameworks, quality controls, and audit compliance.

Leadership of National Warehouse Teams

Directly manage warehouse managers in Cape Town and Johannesburg.

Ensure strong operational coordination between both regions.

Drive accountability, performance culture, and continuous improvement within all teams.

Identify and grow senior operational talent.

Cross-Departmental Integration

Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.

Support commercial teams with operational capacity forecasts and feasibility input.

Align operational planning with company growth strategy and brand commitments.

Risk Management, Compliance & Safety

Ensure national compliance with health & safety, labour legislation, and operational controls.

Lead root-cause investigations into operational incidents and implement corrective action.

Develop BCP (business continuity) plans for warehousing and logistics.

Strategic Ownership

Lead national operational strategy to support scalability, efficiency, and customer experience.

Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.

Strengthen operational systems, processes, and technologies to enable future adaptability.

Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.

Optimise fulfilment and customer experience models.

Prepare the organisation for upcoming operational requirements and evolving business needs.

Experience and Qualifications :

8–12 years senior operations leadership experience

Proven success in warehouse expansion, redesign, or multi-site operational management

Strong data-driven decision making and KPI management discipline

Experience with warehouse technology or WMS transitions

Leadership of teams across multiple regions

Experience in high-volume e-commerce or retail distribution

Strong financial understanding of operational modelling

Strategic thinker with strong execution capability

High accountability and ownership

Strong communication and cross-functional influence

Problem-solving mindset with resilience under pressure

Optimisation-driven, analytical, and systems-oriented

Ability to lead change across multi-site operations

Values : Challenge Accepted :

We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.

Solve Smart :

We optimize processes, anticipate challenges, and implement solutions that improve efficiency.

Character Counts :

We act with honesty, respect, and accountability in all operational processes.

Customer Obsessed :

We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.

Seriously Unserious :

We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.