Head of Marketplace Operations — Scale Global Health Access

Axmed; Remote; ZAR 400 000 - 500 000; Full time

Job summary

A healthcare-centric company in Cape Town is looking for a Head of Marketplace Operations. This key role involves designing operational systems for a two-sided marketplace, enhancing automation, and ensuring efficient workflows. The ideal candidate has a strong background in B2B marketplaces, fluency in automation tools like Zapier, and excellent communication skills. This position offers unlimited PTO, wellness allowances, flexible hours, remote work opportunities, and competitive salaries within a mission-driven environment.

Benefits

Unlimited PTO

Monthly wellness allowance

Paid parental leave

Flexible working hours

Annual off-site retreats

Fully remote work

Opportunity to make a difference

Competitive salaries

Room for growth

Qualifications

• Background in B2B marketplace operations or SaaS/digital-native environments required.
• Proven ability to design and scale operational systems and workflows is essential.
• Experience working in regulated, complex, or emerging-market environments is preferred.

Responsibilities

• Design and manage end-to-end operational systems for a two-sided marketplace.
• Build automated workflows and eliminate operational friction through automation.
• Define and maintain service-quality standards in the customer support function.

Skills

B2B marketplace operations

Fluency in automation tools

Strong data literacy

Excellent communication skills

Tools

Zapier

Make

HubSpot workflows

Job description

A healthcare-centric company in Cape Town is looking for a Head of Marketplace Operations. This key role involves designing operational systems for a two-sided marketplace, enhancing automation, and ensuring efficient workflows. The ideal candidate has a strong background in B2B marketplaces, fluency in automation tools like Zapier, and excellent communication skills. This position offers unlimited PTO, wellness allowances, flexible hours, remote work opportunities, and competitive salaries within a mission-driven environment.