Head of Lodge Operations & Guest Experience (Live-In)

Wild Dreams Hospitality; South Africa; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A luxury lodge in South Africa is seeking an Operations Manager to oversee all guest-facing and operational departments while ensuring a seamless lodge performance. This role requires a minimum of 5 years of experience in hospitality management, preferably in luxury settings, and a strong commitment to delivering world-class guest experiences. The successful candidate will lead diverse teams, manage financial performances, and uphold high service standards in a rewarding live-in position.

Qualifications

• Minimum 5 years experience in hospitality operations management, especially in luxury lodges.
• Experience managing diverse teams effectively.
• Familiarity with hospitality sector regulations.

Responsibilities

• Oversee all guest-facing departments to ensure high service standards.
• Support the General Manager in operational management.
• Monitor daily operations to maintain lodge functionality.
• Manage departmental budgets with the Financial Controller.
• Coordinate recruitment and training for operational teams.

Skills

Leadership and people management skills

Strong financial acumen

Organizational skills

Problem-solving abilities

Outstanding communication skills

Commitment to guest experiences

Education

Relevant tertiary qualification in Hospitality Management

Job description

A luxury lodge in South Africa is seeking an Operations Manager to oversee all guest-facing and operational departments while ensuring a seamless lodge performance. This role requires a minimum of 5 years of experience in hospitality management, preferably in luxury settings, and a strong commitment to delivering world-class guest experiences. The successful candidate will lead diverse teams, manage financial performances, and uphold high service standards in a rewarding live-in position.