Head, Hoc Claims

Standard Bank Of South Africa Limited; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A prominent financial institution based in Gauteng seeks a Claims Manager to oversee the call center-based claims operations. The ideal candidate will possess a relevant qualification along with 10 years of experience in Short Term Insurance and non-motor claims, including 5 years in a managerial role. Responsibilities include ensuring that key deliverables are met while leading a team dedicated to exceeding customer expectations. This role is critical to fostering efficiency and quality in claims handling.

Qualifications

• 10 years' experience in Short Term Insurance and non-motor claims.
• 5 years' managerial experience in Short Term Insurance.

Responsibilities

• Supervise the management of the call centre-based claims area.
• Ensure key deliverables like cost containment and customer service levels are met.
• Foster a dynamic Claims Fulfilment team to exceed customer expectations.
• Keep customers informed and timeously settle claims.

Skills

Documenting Facts

Exploring Possibilities

Following Procedures

Generating Ideas

Making Decisions

Managing Tasks

Providing Insights

Team Working

Thinking Positively

Business Administration skills

Process Analysis and Redesign

Claims knowledge and Management

Change Management

Root cause analysis

Current and Emerging Capability Development

Education

Relevant Qualification

Job description

Overview

Business Segment : Insurance & Asset Management

Location : ZA, GP, Roodepoort, 4 Ellis Street

Responsibilities

To supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met.

To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification : A relevant qualification

Experience Required : 10 years' experience in Short Term Insurance and non motor claims, with 5 years' managerial experience in Short Term Insurance.

Additional Information Directing People

• Documenting Facts
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Providing Insights
• Team Working
• Thinking Positively
• Business Adminstration skills
• Process Analysis and Redesign
• Claims knowledge and Management
• Change Management
• Root cause analysis
• Current and Emerging Capability Development #J Ljbffr