Guest Services Supervisor – Multilingual & Training

Club Med; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality brand in Polokwane is seeking a Welcome & Service Supervisor to connect with guests and manage reception operations. This role requires strong customer service skills, multilingual capabilities, and the ability to train a team. You will assist the Reception Manager in ensuring smooth operations while promoting internal sales and maintaining quality standards. This opportunity welcomes individuals with disabilities, encouraging a diverse workplace.

Qualifications

• Strong communication skills in at least two languages.
• Experience in reception or hospitality roles preferred.
• Ability to train and manage a team effectively.

Responsibilities

• Relay directives from the Reception Manager.
• Assist in organizing reception activities.
• Manage the till and room transfers.
• Train the reception team.
• Adhere to quality and safety standards.
• Promote internal sales.
• Address customer complaints and incidents.

Skills

Multilingual

Sociable

Problem Solving

Team Leadership

Job description

A leading hospitality brand in Polokwane is seeking a Welcome & Service Supervisor to connect with guests and manage reception operations. This role requires strong customer service skills, multilingual capabilities, and the ability to train a team. You will assist the Reception Manager in ensuring smooth operations while promoting internal sales and maintaining quality standards. This opportunity welcomes individuals with disabilities, encouraging a diverse workplace.