Guest Relations Consultant

Kendrick Recruitment; Brits; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury safari lodge in North West Province is seeking a Guest Relations Consultant to provide an exceptional guest experience. The live-in role includes managing check-ins and check-outs, ensuring guests are well-served, and assisting with activities. Candidates are required to have strong interpersonal skills and experience in hospitality. This is an excellent opportunity to join a dedicated team in a scenic bushveld setting.

Benefits

Live-in accommodation

3 weeks on / 1 week off work cycle

Qualifications

• Prior experience in a similar guest-facing hospitality role is essential.
• Strong communication and people skills.
• Drivers licence and own transport required.

Responsibilities

• Manage guest check-ins, check-outs, and general guest communication.
• Ensure a seamless and personalised guest experience.
• Handle guest queries and feedback in a professional manner.

Skills

Interpersonal skills

Strong communication

Proficient in Microsoft Office

Knowledge of hospitality software

Tools

Hospitality software (Benson or Tall Order)

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2025/12/30

Job Information

Lodge Front of House

R10,000

City Brits

State/Province North-West

0189

Job Description

Guest Relations Consultant | Luxury Safari Lodge | North West

Location: North West Province

Accommodation: Live-in

Work Cycle: 3 weeks on / 1 week off

Kendrick Recruitment is currently seeking an experienced and personable Guest Relations Consultant to join the team at a luxury safari lodge in the North West. This live-in position requires a candidate with strong interpersonal skills, a solid understanding of hospitality systems, and a hands-on approach to guest service and lodge support.

Key Responsibilities:

Manage guest check-ins, check-outs, and general guest communication

Ensure a seamless and personalised guest experience from arrival to departure

Assist with hosting guest activities and meals when required

Maintain guest records and manage bookings through hospitality software

Liaise with various departments to ensure guest needs are met efficiently

Handle guest queries and feedback in a professional and timely manner

Requirements:

Prior experience in a similar guest-facing hospitality role is essential

Strong communication and people skills

Proficient in Microsoft Office and Outlook

Familiarity with hospitality software (experience with Benson or Tall Order is beneficial)

Drivers licence and own transport required

Flexible and willing to step in to support other lodge functions when needed

This is an excellent opportunity to join a respected safari lodge team and contribute to a world-class guest experience in a beautiful bushveld setting.

Please note: Only shortlisted candidates will be contacted.