Guest Experience & Operations Manager

HAZENDAL WINE ESTATE; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renowned hotel and guest experience provider in Stellenbosch is looking for a Hotel Duty Manager to enhance guest satisfaction and ensure seamless experiences. This role will coordinate across various departments, manage guest information, and drive innovative engagement initiatives. Ideal candidates should have strong communication skills and experience in guest relations. Join a team committed to delivering memorable experiences.

Qualifications

• Strong communication skills and ability to interact with guests professionally.
• Experience in guest relations and handling complaints effectively.
• Ability to manage information in a CRM system.

Responsibilities

• Serve as the primary coordinator between departments to ensure smooth operations.
• Monitor guest information in CRM and enhance personalized experiences.
• Act as the first point of contact and respond to guest feedback.

Job description

A renowned hotel and guest experience provider in Stellenbosch is looking for a Hotel Duty Manager to enhance guest satisfaction and ensure seamless experiences. This role will coordinate across various departments, manage guest information, and drive innovative engagement initiatives. Ideal candidates should have strong communication skills and experience in guest relations. Join a team committed to delivering memorable experiences.