Groups and Incentives Relief Consultant

Kendrick Recruitment; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury safari property collection in Sandton is seeking an experienced Groups and Incentives Relief Consultant. The ideal candidate will manage group and incentive portfolios during consultant absences and supervise the workload of assigned consultants. Additional responsibilities include assisting with bookings and enhancing supplier offerings. Candidates should have 3 to 5 years of inbound consulting experience, a strong understanding of the tourism industry, and excellent organizational skills. This role offers a negotiated salary based on experience.

Qualifications

• Minimum of 3 to 5 years’ previous inbound tour consulting experience.
• In-depth knowledge of the tourism industry and travel channels.
• Sound knowledge of South Africa, Southern Africa, and East Africa.

Responsibilities

• Supervise and manage the full workload of assigned consultants.
• Assist with developing agent and hosted educational bookings.
• Support the implementation, testing, and refinement of systems.

Skills

Attention to detail

Organizational skills

Proactive mindset

Analytical skills

Interpersonal skills

Tools

Tourplan

Wetu

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/01/09

Job Information

Travel Roles

R25,000 - R32,000

City Sandton

State/Province Gauteng

2172

Job Description

Groups and Incentives Relief Consultant – Luxury Safari Property Collection – Sandton

Salary – Negotiable DOE

Kendrick Recruitment is recruiting a Groups and Incentives Relief Consultant for a luxury safari property collection based in Sandton. This role is ideal for an experienced inbound consultant who thrives in a dynamic environment and is confident stepping in to manage group and incentive portfolios during consultant absences.

Supervising and managing the full workload of assigned consultants during periods of sickness, annual leave, or training, including re-quotes, ongoing proposals, operations management, and related tasks

Assisting with and developing agent and hosted educational bookings, working closely with the Sales team to ensure seamless delivery

Supporting the implementation, testing, and refinement of systems and procedures

Following up on provisional bookings for relevant team portfolios

Proactively following up on dormant or dead leads during quieter periods

Assisting with the loading of bookings during peak booking periods

Supporting Small Group Journeys as required

Assisting with the procurement of new suppliers and products to enhance the Groups department offering and creativity

Occasionally travelling with groups to assist with on-the-ground operations

Knowledge Required

In-depth knowledge of the tourism industry, including travel channels, destination management, current trends, and customer expectations

Strong understanding of terms and conditions, operating markets, product knowledge, and third-party and internal destinations

Relevant business understanding to support strategic thinking and commercial decision-making

Sound knowledge of South Africa, Southern Africa, and East Africa, with the ability to provide recommendations and destination support

Basic understanding of crisis management protocols, emergency response, and risk mitigation strategies

Skills Required

Meticulous attention to detail across itineraries, documentation, and client communication

Strong organisational skills with the ability to manage multiple priorities and deadlines

Proactive mindset with the ability to anticipate challenges and implement solutions

Strong analytical and problem-solving skills combined with creative thinking

Collaborative approach when working with colleagues, partners, and stakeholders

In-depth knowledge of Tourplan, Wetu, and Microsoft systems including Word, Excel, PowerPoint, and Outlook is advantageous

Personal Characteristics

Strong interpersonal and communication skills

Commitment to exceptional customer service and tailored guest solutions

Ability to adapt quickly in dynamic and unpredictable environments

Confident decision-maker, particularly in high-pressure situations

Proactive, self-motivated, and deadline-driven

Willingness to share knowledge, mentor others, and contribute to team development

Motivated by purpose and service excellence rather than targets

Strongly administration-driven

Previous Work Experience Required

Minimum of 3 to 5 years’ previous inbound tour consulting experience