Group Care Manager

Somewhere; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading psychotherapy organization in Pretoria seeks a Group Care Manager to oversee client communications and coordination. The ideal candidate will have at least 4 years of experience in client care and a strong proficiency in scheduling software. Responsibilities include managing intake processes, supporting billing, and facilitating client satisfaction. Candidates must possess exceptional communication abilities and emotional intelligence, especially in discussing topics around sexuality and relationships. This role offers full-time hours in a supportive and inclusive environment.

Qualifications

• 4 years of experience in client intake or administrative roles within clinical or wellness settings.
• Strong ability to communicate via phone and Zoom.
• Proficient in scheduling and practice management software.

Responsibilities

• Manage client communications and schedule appointments.
• Conduct follow-ups and match clients with clinicians.
• Support billing operations and administrative functions.

Skills

Client intake care coordination

Strong phone presence

Excellent written communication

Scheduling software familiarity

Recruitment experience

Data-tracking skills

Google Workspace proficiency

Tools

Acuity Scheduling

Google Workspace

Job description

Group Care Manager – Somewhere • Pretoria, Gauteng, South Africa

Remote South Africa (US Central Time required)

Compensation: The final offer is at the client's discretion and depends on the candidate interview result skills and experience.

• South Africa: USD /month

Industry: Sexual Health / Psychotherapy

Schedule: Full-time (40 hrs/week) US Central Time with occasional evenings and weekends

About the Company

A premier psychotherapy group providing Couples Therapy, Sex Therapy, and Relationship Coaching. The organization is sex-positive inclusive and committed to delivering high-touch care with licensed therapists and specialized coaches.

Role Overview

The Care Manager is responsible for managing all client communications, scheduling intake processes, and supporting operational and recruitment functions across the practice. This role requires excellent phone and Zoom presence, strong written communication, organizational skills, and comfort discussing general sexuality and intimacy topics with clients and partners.

Key Responsibilities

• Handle incoming client calls, emails, and forms; schedule appointments
• Conduct client satisfaction follow-ups and match clients with appropriate clinicians
• Re-engage leads and referrals who did not initially book
• Support billing coordination and administrative operations

• Research pre-screen and interview potential therapists and coaches
• Conduct outreach to referral partners, clinics, universities, and community organizations
• Assist with onboarding team processes and general operations
• Attend weekly team meetings and provide occasional weekend intake support

Hard Skills

• 4 years of client intake care coordination or administrative experience in clinical or wellness settings
• Strong phone and Zoom presence
• Excellent written communication and email etiquette and organization
• Scheduling and practice management software familiarity (Acuity Scheduling a plus)
• Recruitment and pre-screening experience a plus
• Spreadsheet reporting and data-tracking skills
• Ability to handle sensitive client information professionally
• Strong proficiency with Google Workspace email templates and calendar management

Soft Skills

• Warm, inviting, and professional personality
• Comfortable discussing sexuality, intimacy, and relationship topics
• Highly organized, detail-oriented, and self-motivated
• Goal-driven with persistence in follow-ups
• Strong emotional intelligence and rapport-building skills

About the Candidate

Ideal candidates have experience supporting mental health therapy or wellness practices in a customer service or care management role. They thrive on client-facing interactions, enjoy administrative coordination, and are comfortable with sensitive conversations in a sex-positive environment.