Global Customer Service Lead: OTIF & Order Excellence

Mondi plc; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in packaging and paper is seeking a Customer Service Leader to manage teams in Durban, ensuring order management efficiency and high customer satisfaction. Ideal candidates will have a strong background in Supply Chain management and 5-10 years of leadership experience. This is an opportunity to innovate and improve customer service processes. Join a diverse and committed team at a sustainable company.

Benefits

Learning & Development

Diversity and inclusion initiatives

Qualifications

• 5 – 10 years of experience in a senior / lead customer service role.
• Experience in international trade and management of goods flow.
• Experience in Customer to Cash environment is essential.

Responsibilities

• Lead the Customer Service teams for effective order management.
• Cooperate with stakeholders to optimize business deliverables.
• Ensure On-Time-In-Full (OTIF) score for customer satisfaction.

Skills

Leadership skills

Stakeholder management

Order management

Customer satisfaction focus

Continuous improvement

Education

Supply Chain / Commercial Degree

Tools

SAP S4 Hana

Job description

A global leader in packaging and paper is seeking a Customer Service Leader to manage teams in Durban, ensuring order management efficiency and high customer satisfaction. Ideal candidates will have a strong background in Supply Chain management and 5-10 years of leadership experience. This is an opportunity to innovate and improve customer service processes. Join a diverse and committed team at a sustainable company.