Global Client Service Manager - Remote

TMF Group; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global administrative services provider is seeking a Senior Client Service Manager to lead exceptional service delivery to clients. This role involves managing client accounts, resolving escalations, and ensuring compliance with service standards. Candidates should have a client-focused attitude, a degree in Business Administration, and demonstrate strong analytical skills. The position offers flexibility, including remote work options and a supportive culture focused on employee well-being and career growth.

Benefits

Private health insurance

Flexible working hours

Supportive work culture

Career development programs

Qualifications

• Experience in managing contracts and understanding SLAs.
• Strong analytical skills for monitoring revenues and KPIs.
• Ability to present ideas and results to diverse audiences.

Responsibilities

• Serve as the primary point of contact for global clients.
• Manage client contracts and oversee service delivery.
• Lead resolution of client escalations and changes.

Skills

Client-Focused Attitude

Strategic & Analytical Mindset

Effective and Empathetic Communicator

Organizational skills

Culturally Agile

Outsourcing Experience

Education

Bachelor’s degree in Economics, Business Administration, Management

Job description

A global administrative services provider is seeking a Senior Client Service Manager to lead exceptional service delivery to clients. This role involves managing client accounts, resolving escalations, and ensuring compliance with service standards. Candidates should have a client-focused attitude, a degree in Business Administration, and demonstrate strong analytical skills. The position offers flexibility, including remote work options and a supportive culture focused on employee well-being and career growth.