German Technical Support Specialist II – Remote

PartnerHero; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading customer experience provider is looking for a Technical Support Specialist for remote work in Cape Town, South Africa. In this role, you will assist clinicians and distributors with technical issues related to sensory equipment, providing support via phone, email, and screen sharing. Candidates must possess C1/C2 German proficiency and experience in technical support. The position offers a competitive salary and comprehensive benefits, fostering professional growth and development opportunities.

Benefits

Competitive base salary

Comprehensive benefits package

Access to fitness workouts

Training and professional development opportunities

Qualifications

• Experience with hardware or software troubleshooting.
• Ability to explain technical ideas in a simple way.
• Curious and proactive with learning.

Responsibilities

• Take ownership of support cases until they’re resolved.
• Gather details and document issues in Salesforce.
• Troubleshoot hardware, software, and connectivity issues.
• Host live remote sessions for troubleshooting.
• Decide on the right path forward for issues.

Skills

C1/C2 German proficiency (CEFR or equivalent)

Experience providing German Support

Strong communication skills

Understanding of Windows

Experience documenting cases in a CRM like Salesforce

Calm, patient, and confident

High attention to detail

Education

At least 2 years of experience in technical support

Job description

A leading customer experience provider is looking for a Technical Support Specialist for remote work in Cape Town, South Africa. In this role, you will assist clinicians and distributors with technical issues related to sensory equipment, providing support via phone, email, and screen sharing. Candidates must possess C1/C2 German proficiency and experience in technical support. The position offers a competitive salary and comprehensive benefits, fostering professional growth and development opportunities.