German-Speaking Retail Support Agent – On-Site Durban

CB Talents SP; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known recruitment agency in South Africa seeks a German-speaking Customer Service Advisor to provide exceptional support in a retail environment. Responsibilities include managing high-profile customer cases and ensuring excellent experiences. Candidates should have at least 6 months of international call center experience and be able to work shifts aligned to European hours. The role offers a competitive salary and comprehensive benefits, promoting a people-first workplace culture.

Benefits

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme

Qualifications

• Minimum 6 months international call centre experience required.
• Able to work shifts aligned to European business hours.

Responsibilities

• Manage high-profile customer cases from start to resolution.
• Ensure excellent customer experiences at all times.
• Communicate campaign updates to team members.

Skills

Fluency in German

Problem-solving skills

Customer-focused skills

Self-motivated and reliable

Education

Completed Grade 12

Job description

A well-known recruitment agency in South Africa seeks a German-speaking Customer Service Advisor to provide exceptional support in a retail environment. Responsibilities include managing high-profile customer cases and ensuring excellent experiences. Candidates should have at least 6 months of international call center experience and be able to work shifts aligned to European hours. The role offers a competitive salary and comprehensive benefits, promoting a people-first workplace culture.