German-speaking Customer Support

Cross Border Talents; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international customer service provider is seeking a German-speaking Customer Support Agent based in Umhlanga, Durban. You will assist customers across multiple channels, ensuring excellent service for retail inquiries. Ideal candidates should have a Matric qualification and strong communication skills. Experience in customer service is advantageous. This role offers a competitive salary and opportunities for career development in a dynamic retail environment.

Benefits

Competitive salary package

Paid training and onboarding

Career development opportunities

Qualifications

• German language proficiency between B2 and C2 level is essential.
• Good command of English for internal communication.
• Customer service or call center experience is advantageous.

Responsibilities

• Handle customer queries in German via phone, email, and live chat.
• Assist customers with retail-related inquiries like orders and product information.
• Provide prompt and friendly service in line with brand expectations.

Skills

German language proficiency (B2-C2)

Good command of English

Strong communication skills

Problem-solving skills

Education

Matric / Grade 12 qualification

Job description

About the Role

We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

Key Responsibilities

As a Customer Support Agent, you will:

• Handle customer queries in German via phone, email, and live chat
• Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
• Provide prompt, accurate, and friendly service in line with brand expectations
• Resolve customer complaints and escalate complex cases when necessary
• Maintain detailed records of all interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work collaboratively with team members and supervisors to enhance customer experience

Requirements

To qualify for this role, you should meet the following criteria:

• German language proficiency between B2 and C2 level (written and spoken)
• Good command of English for internal communication
• Matric / Grade 12 qualification is essential
• Customer service or call center experience is advantageous (retail experience is a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Comfortable working rotational shifts, including weekends if required
• Basic computer skills and ability to navigate support systems

What We Offer

• Competitive salary package
• Paid training and onboarding
• Opportunity to work on a dynamic international retail campaign
• Modern office environment in Umhlanga
• Career development and growth opportunities