General Manager

JenRecruitment PTY Ltd; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A well-established hospitality company in Cape Town is seeking an experienced General Manager to lead operations during a 6-month fixed-term contract, with potential for permanency. The role requires strong leadership, strategic thinking, and management skills to oversee day-to-day operations, mentor a high-performing team, and ensure exceptional customer service across locations. A passion for health-focused food and customer experience is essential. Ideal candidates will have proven management experience in food service or hospitality.

Qualifications

• Proven experience in a senior management or General Manager role, ideally in food service, retail, or hospitality.
• Strong leadership and strategic thinking abilities.
• Experience managing budgets and operational processes.
• Excellent communication and team management skills.
• Passion for health and customer experiences.

Responsibilities

• Oversee and manage all operational aspects of the cafés and grocery stores.
• Lead, mentor, and develop a high-performing team.
• Ensure exceptional customer service and operational standards.
• Manage budgets, financial reporting, and resource allocation.
• Develop strategies to drive business growth and efficiency.
• Monitor and optimize inventory and food quality processes.
• Report directly to the owners on performance and initiatives.

Skills

Leadership

Strategic thinking

Problem-solving

Communication

Team management

Customer experience

Job description

A well-established hospitality company who is focused on providing high-quality, nutritious wholefoods, offering a variety of healthy food options including salads, sandwiches, and ready-made meals is seeking an experienced and driven General Manager to lead operations and strategic initiatives during a 6-month fixed-term contract, with the potential for permanency. This is a hands‑on leadership role requiring strong operational, strategic, and people management skills.

The General Manager will take ownership of the business’s day-to-day operations and strategic initiatives during a 6-month fixed-term contract, with the potential for a permanent role based on performance. This is a hands‑on leadership position requiring strong operational, strategic, and people management skills, as well as a passion for health-focused food and customer experience.

Key Responsibilities:

• Oversee and manage all operational aspects of the cafés and grocery stores.
• Lead, mentor, and develop a high‑performing team.
• Ensure exceptional customer service and operational standards are maintained across all locations.
• антиудр Manage budgets, financial reporting, and resource allocation.
• Develop and implement strategies to drive business growth and efficiency.
• Monitor and optimize supply chain, inventory, and food quality processes.
• Report directly to the owners on performance, opportunities, and initiatives.

Requirements:

• Proven experience in a senior management or General Manager role, ideally in food service, retail, or hospitality.
• Strong leadership, strategic tenuie thinking, and problem‑solving abilities.
• Experience managing budgets, P&L, and operational processes.
• Excellent communication, interpersonal, and team management skills.
• Passion for health, nutrition, and creating excellent customer experiences.
• Ability to thrive in a fast-paced, dynamic environment.

Contract Details:

• Fixed term: 6 months
• Potential for permanency based on performance
• Successful candidate must be able to start 1 March

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for futureイトemployment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.