Funeral & Life Claims Assessor II - Pipeline Talent

Capitec Bank Ltd.; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading bank in South Africa is seeking a Funeral Assessor II to enhance claims operational excellence. The ideal candidate should have a minimum of 3 years' experience in funeral and life insurance claims assessment, alongside strong skills in administration and attention to detail. Responsibilities include quality assurance of claims, fraud assessments, and resolving complex queries. This position requires a Grade 12 National Certificate and a commitment to a clear criminal record. It's an opportunity to contribute to customer satisfaction and minimize losses for the bank.

Qualifications

• Minimum of 3 years practical experience in funeral and/or life insurance claims assessment.
• Experience in stakeholder management and client engagement.
• Understanding of the long-term insurance industry.

Responsibilities

• Support funeral claims process set-up.
• Quality assurance – review and verify claims for accuracy.
• Fraud risk assessment - flag suspicious claims.
• Resolve complex claims queries within service level agreements.

Skills

Administration Skills

Attention to Detail

Numerical Reasoning skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

A relevant qualification in Healthcare or Science

Job description

A leading bank in South Africa is seeking a Funeral Assessor II to enhance claims operational excellence. The ideal candidate should have a minimum of 3 years' experience in funeral and life insurance claims assessment, alongside strong skills in administration and attention to detail. Responsibilities include quality assurance of claims, fraud assessments, and resolving complex queries. This position requires a Grade 12 National Certificate and a commitment to a clear criminal record. It's an opportunity to contribute to customer satisfaction and minimize losses for the bank.