Front Office Manager

Staff Connection - Hospitality Recruitment and Executive Search; Alberton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality recruitment firm seeks a skilled Front Office Manager to lead a dedicated team in a high-performing corporate hotel in Gauteng. The ideal candidate will have strong leadership and guest service skills, experience in a 4–5 star environment, and a diploma in hospitality. This role offers a competitive salary and opportunities for growth within a reputable hotel group.

Benefits

Competitive salary package

Professional, supportive working environment

Opportunity for growth

Qualifications

• Proven experience as a Front Office Manager in a 4–5 star hotel environment.
• Strong leadership abilities and communication skills.
• Solid understanding of hotel systems.

Responsibilities

• Oversee daily front office operations for a seamless guest experience.
• Lead, mentor, and motivate the front office team.
• Manage check-in, check-out, and guest relations efficiently.

Skills

Leadership

Guest service

Communication

Problem-solving

Interpersonal skills

Education

Diploma in Hospitality

Tools

PMS systems

Reservations systems

Reporting tools

Job description

2025-12-02 - 2026-01-01

Permanent

JHB004591

Hospitality

Gauteng, JHB - Central

Market related salary

We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel.

This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.

Key Responsibilities

• Oversee daily front office operations to ensure a seamless guest experience
• Lead, mentor, and motivate the front office team
• Manage check-in, check-out, reservations, and guest relations efficiently
• Maintain high service standards, ensuring consistency with brand expectations
• Handle guest feedback, complaints, and VIP requirements with professionalism
• Collaborate with Housekeeping, F&B, and other departments for smooth operations
• Ensure accurate billing, cash-ups, and financial controls
• Prepare reports, manage rosters, and support operational planning

Requirements

• Locals
• Diploma in Hospitality
• Proven experience as a Front Office Manager 4–5 star hotel environment
• Strong leadership and communication skills
• Solid understanding of hotel systems (PMS, reservations, reporting tools)
• Excellent problem-solving skills and a guest-first mindset
• Ability to work under pressure in a fast-paced environment
• Professional appearance and exceptional interpersonal skills

What We Offer

• Competitive salary package
• Professional, supportive working environment
• Opportunity to grow within a reputable hotel group
• Exposure to a high-standard corporate hospitality environment

For More Information Please Contact

Aida Ioannides

Apply