Front Office Host

The Bay Hotel; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A boutique hotel in Camps Bay is seeking a Host to be the first point of contact for guests. Responsibilities include managing front-of-house operations, ensuring high service levels, and creating welcoming experiences. The ideal candidate has 2+ years in guest-facing roles, strong communication, leadership skills, and is comfortable in high-pressure situations. The position offers a competitive package and career development opportunities within a supportive team environment.

Benefits

Competitive package aligned with experience

Career development opportunities

Staff housing options

Qualifications

• 2+ years of experience in front-of-house or guest-facing hotel roles.
• Experience in luxury or boutique hotel settings is advantageous.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests with a friendly, professional approach.
• Manage front-of-house operations including check-ins and guest enquiries.
• Supervise shift operations and ensure adherence to service standards.

Skills

Communication skills

Leadership skills

Organisational skills

Attention to detail

Proactive approach

Tools

Opera Cloud system

Micros/Simphony POS

Job description

This role forms part of the Village n Life Operations team, based at The Bay Hotel in Camps Bay.

The Role

As Host, you’ll be the first point of contact for guests, setting the tone for their stay with genuine warmth and attentive service. You’ll manage daily front‑of‑house operations, coordinate with teams across the property, and ensure every guest interaction reflects the personality and standards of Village n Life. Your focus will be on creating seamless, welcoming experiences, anticipating guest needs and supporting team members to deliver consistently high service levels. You’ll act as a visible, approachable presence throughout the property, guiding your team and supporting operations to keep the hotel running smoothly.

Key Responsibilities

• Welcome and assist guests with a friendly, professional approach.
• Manage front‑of‑house operations, including check‑ins, check‑outs, reservations and guest enquiries.
• Respond promptly to guest requests, feedback and concerns, ensuring satisfaction.
• Support and mentor front desk staff to uphold service standards and Village n Life culture.
• Supervise shift operations, ensuring adherence to standard operating procedures.
• Coordinate room allocations based on guest preferences and special requests.
• Maintain a visible presence across the property, engaging naturally with guests.
• Assist other departments during high‑volume periods and special events.
• Conduct property walk‑abouts, reporting operational or maintenance issues.
• Promote hotel facilities, signature events and local attractions to guests.
• Support rostering, staff development, and performance management.
• Ensure compliance with health, safety and hygiene standards.
• Manage cash transactions, open accounts and other financial duties as required.
• Duty Manager Shifts.

What We’re Looking For

• 2+ years’ experience in front‑of‑house or guest‑facing hotel roles.
• Previous experience in luxury or boutique hotel settings advantageous.
• Strong communication, leadership and organisational skills.
• Confident host with attention to detail and composure under pressure.
• Hands‑on, proactive approach and team player.
• Willingness to work shifts, weekends and public holidays.
• Opera Cloud or Micros/Simphony POS experience beneficial.

What We Offer

• Competitive package aligned with experience
• Career development and training opportunities within Village n Life
• Supportive, dynamic team environment
• Staff housing options and access to staff facilities