Front Office & Guest Services Supervisor

andBeyond Travel; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading safari lodge operator is seeking a Front Office Manager to oversee daily operations including communication, guest support, and lodge management. The ideal candidate has at least 2 years of experience in a front office role, strong leadership skills, and excellent communication abilities. This is a permanent position based at a safari lodge in KwaZulu-Natal, offering a dynamic work environment focused on guest experience and teamwork.

Qualifications

• Excellent English communication skills in spoken and written form.
• Experience working under pressure with high attention to detail.
• 2 years of experience in a front office role is essential.

Responsibilities

• Oversee Front Office, Safari Shop, Massages, and Transfers business unit.
• Ensure clear communication throughout the lodge from a Front Office Perspective.
• Assist with the management of weekly banking with the finance team.

Skills

Excellent Communication skills

Attention to detail

Excellent computer skills

Positive attitude

Leadership Skills

Teamwork/collaboration

Fast Decision-making skills

Tools

Word

Outlook

Excel

Job description

A leading safari lodge operator is seeking a Front Office Manager to oversee daily operations including communication, guest support, and lodge management. The ideal candidate has at least 2 years of experience in a front office role, strong leadership skills, and excellent communication abilities. This is a permanent position based at a safari lodge in KwaZulu-Natal, offering a dynamic work environment focused on guest experience and teamwork.