Front Of House Coordinator - Cape Town

Carrick Wealth; Gauteng; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A financial services company in South Africa is seeking a Front of House Coordinator to provide reception and administrative support. The role requires a candidate with 3 to 5 years of relevant experience and strong client-facing skills. Responsibilities include managing guest interactions and facilitating smooth communication between teams. Ideal candidates should have excellent organizational skills and the ability to handle multiple tasks efficiently. A post-matric qualification and a personal vehicle are advantageous.

Qualifications

• 3 - 5 years of working experience, preferably in a Front of House role.
• Client-facing experience in the Financial Services Industry is advantageous.
• Must have own car for transportation.

Responsibilities

• Provide reception and administrative support to the Carrick Office.
• Ensure a welcoming environment by greeting guests and handling inquiries.
• Support with arranging company events and travel arrangements.
• Act as a liaison between front-of-house and back-of-house teams.
• Monitor the quality of cleanliness and presentation of the front of house.

Skills

Excellent Communication Skills

Excellent Organizational Skills

Punctual / Time Management Skills

Telephone Etiquette

Assertive

Good Listening Skills

Professionalism

Education

Senior Certificate / Matric

Post-matric qualification

Job description

Overview

Job Title: Front of House Coordinator. Reports to: Group CEO's Executive Assistant. Job Family: Office Support / Operations / Administration / Receptionist. Type of Work: To provide reception and administrative support to the Carrick Office in Cape Town.

Job Function

Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information. Answer all incoming phone calls in a welcoming tone. Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.

Responsibilities

• Work closely with the Executive Assistant to support the Executive Team.
• Support with arranging company events and other related projects.
• Support with travel arrangements and courier management.
• Assist Human Resources with the ERS Bio reports.
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up.
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders.
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house.
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff.
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management.

Education

Senior Certificate / Matric, post-matric qualification advantageous.

Experience and Requirements

• 3 – 5 years of working experience, must have own car.
• Front of House | Receptionist – must have worked in this role successfully.
• Client-facing experience, such as Receptionist / Front of House (preferably in Financial Services Industry background).
• Excellent Communication Skills.
• Excellent Organizational Skills.
• Punctual / Time Management Skills.
• Computer Skills.
• Telephone Etiquette.
• Assertive and good listening skills, Professionalism.