Front Desk Supervisor

Bebeefrontdesk; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading hospitality company in Cape Town is looking for a front desk supervisor to create a welcoming atmosphere for guests. Responsibilities include leading a team of front desk staff, coordinating room allocations, and handling guest inquiries. Candidates should possess strong leadership and communication skills, along with the ability to thrive under pressure. Competitive salary and benefits including health insurance and retirement plans are offered, alongside opportunities for career growth and ongoing training.

Benefits

Competitive salary

Health insurance

Retirement plan

Ongoing training and development

Qualifications

• Strong leadership skills required to manage a front desk team.
• Excellent communication skills are essential for guest interactions.
• Must demonstrate the ability to work well under pressure.

Responsibilities

• Lead the front desk staff to ensure exceptional service.
• Coordinate room allocations and reservation processes.
• Handle guest enquiries, feedback, and complaints.

Skills

Leadership skills

Excellent communication

Customer service

Ability to work under pressure

Job description

A front desk supervisor role has become available in a hotel.

The primary goal is to create a welcoming atmosphere for guests.

This position ensures every guest interaction at the front desk is positive and memorable.

We are seeking a professional who can lead a team to deliver excellent service.

Key responsibilities include :

Leading a team of front desk staff

Coordinating room allocations and reservations

Handling guest enquiries, feedback, and complaints

Maintaining a high level of customer satisfaction This role requires strong leadership skills, excellent communication skills, and the ability to work well under pressure.

We offer competitive salaries and benefits, as well as opportunities for career growth and development.

Benefits :

Competitive salary and bonuses

Health insurance and retirement plan

Ongoing training and development opportunities About Us : We are a leading hospitality company dedicated to providing exceptional customer experiences.

Our hotel features modern rooms, a pool, and dining options.

We pride ourselves on our commitment to quality and customer satisfaction.